Hospitality and Events Assistant

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.

To discover more about our benefits, please visit: Benefits Package

Strategy

Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into an excellent firm with a reputation for excellence. So that by 2030, we will excel in our chosen markets.  At the heart of our new strategy is focus. Intense focus on what we do well. And a bold commitment to doing it even better.

Estates Management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. This encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective estates management, combining resources and activities, is vital to the success of any organisation. 

Shoosmiths is  committed  to  protecting  the  environment  by  demonstrating  high  standards  of environmental responsibility   in   all   our   operations   and   minimising   the   environmental   impacts associated  with  our  activities,  products  and  services. We have set a goal for our operations to achieve net zero status by 2025 and for our entire business to reach net zero by 2040 which will only be achieved with the support of all our employees. Our Estates Management team play an integral part of achieving these goals by being responsible for Shoosmiths’ property strategy, space management and contract management.

Working alongside another Hospitality and Events Assistant, Front of House, and the wider Estates Team, you will be responsible for providing an exceptional client service in Birmingham, with particular emphasis on meetings and events co-ordination from start to finish.

Manual handling is required (training given)

Fire Marshal (training will be given)

First Aider (training will be given)

Duties include (but not limited to):

• Collaborate and communicate with colleagues, to ensure the smooth running of our suite at all times.
• Maintain a high level of cleanliness in an orderly environment throughout the kitchens, client suites, and other client-facing areas.
• Keep all areas clear and clean throughout the day. 
• Move furniture around to create different spaces as required.
• Keep the client kitchen clean, tidy, and free from hazards. 
• Report breakages and damages within a timely manner.
• Place orders for both general stock and meetings.  Date check and rotate all stock.
• Conduct regular visual inspections of the client spaces and tidy accordingly.
• Assess requirements and liaise with the Assistant Estates Manager in advance to organise temporary staff to ensure sufficient cover is booked.
• Act as a point of contact before and during events, handling last-minute changes, and assisting clients with technical setups (training will be given).
• Conduct quick briefings to familiarise temporary staff and team of duties, timings, allergy, and dietary requirements.
• Meet-and-greet clients during events, assisting with cloakroom and registration.
• Coordinate with Estates and cleaning teams to ensure spaces are ready for following day events.
• Clear and prepare rooms swiftly following the completion of meetings to allow for quick turnarounds.
• Ensure regular dry cleaning of aprons and linen tablecloths.
• Travel to other offices may be required.
• Any other duties as requested.

• Proven ability to deliver high-quality customer service, ideally in a large client suite environment.
• Experience in supervising a hospitality department, with a strong focus on event management.
• Excellent organisational skills, attention to detail, and ability to manage multiple tasks simultaneously.
• Positive, proactive attitude, and ability to work under pressure.
• Flexibility to assist with out-of-hours events as needed.

Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.