Immigration Operations Manager

Kingsley Napley is an internationally recognised law firm based in Central London. We support individuals and businesses in resolving conflict, safeguarding their futures and maximising opportunities. Our wide range of expertise means that we can provide support for our clients in all areas of their business and private life. Many of our lawyers are leaders in their field and our practice areas are highly ranked by the legal directories.

Our specialist immigration team has been advising businesses and individuals on all aspects of UK immigration and nationality law for over 20 years and is top ranked in Chambers and Legal 500. As a recognised leader and one of the largest teams of immigration lawyers in the UK, we have an established reputation for delivering exceptional client service combined with clear strategic immigration advice. Whether you are an entrepreneur starting a business in the UK, a global corporation transferring staff here or a family moving to the UK, our full-service immigration team can assist you from the simplest to the most complex of matters.

This will be a key role within the team to provide strategic and operational management support to the partnership group, with a focus on driving and optimising performance, efficiency and profitability.

Specific duties:                     

• To engage and work closely with the Immigration Practice Area; to understand business operations, challenges and plans & priorities
• To apply best practice within the department, using critical and commercial thinking to improve the efficiency of resource management and improving legal service delivery to the firm’s clients
• Responsible for and/or supporting the partners in resource management decisions
• To assist the partners in creating an environment of continuous quality improvement in the department
• To support the continuous review and improvement of key business processes and workflows, driving change to achieve greater efficiencies across the team 
• To support the team’s finance partner and the finance team in ensuring effective utilisation, timely billing and on-going financial control, as well as periodical pricing and profitability reviews
• To support the partners in the development and review of the department’s strategy and business plan including the preparation of material, summarising outcomes and ensuring follow-up
• Working with the partners, business engagement team and the firm’s senior management team to contribute to firm-wide process improvement projects and initiatives as well as project manage immigration department initiatives; following a Lean Six Sigma methodology
• To provide support when required on firm-wide continuous improvement projects
• Being a champion of innovation to drive behavioural change and understanding around innovation
• Such other duties as may from time to time be required.