Case Management System Administrator

Shoosmiths - UK Law Firm of the Year Winner at the Legal Week British Legal Awards 2015.

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

Our Recoveries Services Group provides a complete range of debt recovery services utilising cutting edge technology and with specialists dealing with different debt types, all operating under a centralised management structure allowing us to deliver consistently excellent service. Our structure ensures we can provide a full range of volume recoveries and litigation options, whilst ensuring that we have the expertise and experience to deal with complex and technical issues arising from volume recoveries.

The Operations Team is based at the Lakes although the team work for all areas of RSG regardless of office location. It is made up up of five different areas;

• The new business team is responsible for opening and incepting new cases, conflict searching and obtaining HMLR official copies where required.
• The financial transactions team cover all of the financial aspects involved with running an RSG case.
• Our statistical analysis team carries out the reporting for the majority of our clients - these are standard reports but also bespoke reports created to meet the clients needs. They also provide internal analysis on various systems used within RSG.
• The Visualfiles team comprises of system administrators and business analysts. They work closely with the Business and IS teams to ensure the smooth running of Visualfiles.
• Best practice is also included in Operations. This involves reviewing current processes to see where they can be streamlined and improved.

The purpose of this role is to administer and maintain the configuration of the VisualFiles Case Management System and other Applications including the SAP Accounting System in line with the requirements of the RSG department.

This allows the opportunity to liaise and learn how the various sections of the department across the multiple office sites interact with the various systems both internal and external and to discuss and deliver their requirements,

The role combines both knowledge of the legal practises of the department with an interest in IT and system technology.

• Creation and maintenance of client and business unit entities.
• Dealing with Support Calls
• Administration tasks logged via the departments change control Sharepoint site.
• Mapping and processing of bulk instructions.
• Daily system maintenance tasks.
• Testing of new development in preparation of release cycles.
• Management and monitoring of data integrity and quality.
• Maintenance of the robot and overnight scripts schedules.
• Ensuring SLA’s are met in accordance with the client and business needs.

• The candidate should be self-motivating with a flexible approach, including a drive to actively seek work
• The successful candidate should have a good understanding of IT systems
• A methodical and accurate worker able to see tasks through to conclusion.
• It is essential that the successful candidate can work flexible or extended hours to complete some tasks outside of core business hours of 08:00 to 18:00.
• Travel to other Shoosmiths offices will be necessary on occasions.

Background checks

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted.  These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check. 

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.