Internal Audit, Compliance and Lender Relationship Manager

Closing date: 26/01/2018
Experience level: Intermediate
Term: Permanent
Working hours: Full-time (Monday-Friday 9am-5.30pm. Part time hours will also be considered))
Team: Conveyancing
Location: Northampton
The firm

Shoosmiths - UK Law Firm of the Year Winner at the Legal Week British Legal Awards 2015.

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The team

Shoosmiths Private Client Conveyancing Team offers a highly professional conveyancing service designed to make the process of buying or selling property as efficient and stress-free for their clients.

Shoosmiths remains the largest firm of conveyancing solicitors accredited under the Law Society's Conveyancing Quality Scheme. The conveyancing service provided by our Private Client Practice maintains the same high standards corporate clients have come to expect of Shoosmiths and is consistently commended in national consumer service awards.

The role

The role’s underlying purpose is to provide support to the Head of Conveyancing and support partners with internal auditing and complaint handling for the department; managing lender relationships and collating information for the annual re-accreditation for the Law Society Conveyancing Quality Scheme.

In summary, the role will be varied and will always be focused on business need.  The successful candidate should embrace change and be willing to push the limits of their job role to progress.

Main responsibilities


  • Assist in the effective management of complaints ensuring adherence to regulatory rules and specific client requirements and departmental expectations;
  • Drafting letters of acknowledgment and final responses for complaints (subject to experience);
  • Ensuring internal complaint log is accurately maintained;
  • Assisting (where needed) the person responsible for responding to the complaint.


  • Auditing Matter files (subject to experience);

Lender Relationships

  • Provide support to Head of Department in maintaining lender relationships provide information when required to maintain our status on lenders’ panels
Skills and qualifications
  • An understanding and experience of the entire Conveyancing process
  • Excellent team player
  • Good organisational skills
  • Enthusiasm

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks include a basic level DBS check.

Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.