Medical/Legal Assistant

Closing date: 31/01/2018
Experience level: Intermediate
Term: Permanent
Working hours: Full-time (9am-5.30pm Monday to Friday)
Team: Clinical Negligence
Location: Thames Valley
The firm

Shoosmiths - UK Law Firm of the Year Winner at the Legal Week British Legal Awards 2015.

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The team

Our Private Client Practice Group offers excellent service and legal advice and are commited to delivering an amazing client experience for companies in the UK. We all need a lawyer to look after our personal affairs at some point in our lives. Whether it's helping to buy a new home, settling a legal dispute or claiming compensation for a life-changing accident or medical injury, the law protects what is important to us. Today we call our Private Client offering Shoosmiths Access Legal because that's precisely what it does. It gives our private clients access to the law through friendly, approachable people who know that understanding individual need is the first step to making the law work.

Our Clinical Negligence team advises private clients on complaints and claims involving any type of medical negligence.

The role

We have a vacancy for a Medical/Legal Assistant to deal with enquiries from clients who have potential medical negligence claims. You will be supervised by a Senior Solicitor but expected to deal with clients’ calls, and queries regarding the medical treatment that they received, on a day to day basis.

This role is based within our Reading office, but if the start date is prior to 16th March then you may be required to work from our Basingstoke office.

Main responsibilities
  • Returning client calls in a timely and efficient manner;
  • Gathering information from clients regarding their medical condition and treatment;
  • Ensuring that all the information gathered is properly recorded on the case management system;
  • Referring details of the potential claims on for risk assessment and review by a senior solicitor;
  • Collating documents sent in by clients onto the case management system;
  • Informing clients of the outcome of their enquiry;
  • Providing excellent client care.
Skills and qualifications

Applicants will have a medical background and will either have dealt with complaints about medical treatment or worked in a medico-legal environment.

An excellent telephone manner, the ability to drill down into the detail of the enquiry and the ability to work in a team environment is essential. You should have excellent organisational skills and the ability to work to deadlines, with good attention to detail. You should also have good IT skills.

Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.