Technical skills and competencies
- Ability to deal with customers at all levels.
- Service driven.
- Ability to communicate effectively, both internally and externally.
- Team player.
- Attention to detail.
Role-specific knowledge and expertise
Essential
- Good understanding of IT systems and infrastructure.
- Excellent administration skills
Preferred
- Working in a service orientated environment.
Experience, qualifications, and other role-specific requirements
Essential
- Basic GCSE's.
- Experience of dealing with customers.
- Excellent MS Office skills
Preferred
- Good GCSE's and/or NVQ’s.
- Has had exposure to working within a customer focus environment.
- Able to work with little supervision.
- Ability to develop and discuss own initiatives.
Additional details
It is essential that the Support Assistant can work flexible or extended hours to complete some tasks outside of core business hours of 08:00 to 18:00.
Travel to other Shoosmiths offices will be necessary on occasions.
Background checks
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check. |