Administration Assistant

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

Our Recoveries Services Group provides a complete range of debt recovery services utilising cutting edge technology and with specialists dealing with different debt types, all operating under a centralised management structure allowing us to deliver consistently excellent service.

We act for a wide variety of captive and non-captive lenders.

Our specialist team of asset finance litigators is trained to deal with asset finance recoveries using commercial strategies and to engage with the customer at an early stage of proceedings. We deal with all cases, from routine undefended matters to large complex cases.

Within the asset finance recoveries team we have our own negotiations team, comprising experienced collections staff who engage with customers by telephone and seek to agree sensible repayment terms before legal proceedings are issued.

We also have a complaints team made up of experienced collections staff. This team deals with our clients' complaints and for a fixed fee will seek to engage with the customer to resolve the dispute, whether it concerns the satisfactory quality of the asset, title or a lien. We are able to bring objectivity to complaints resolution and reduce the number of complaints being referred to FOS.

The main purpose of this role is to provide administrative support to the teams in the Recoveries Services Practice Group.

• File management within the case management system
• Completing assigned tasks within the case management system
• Making and taking telephone calls from customers and clients and third parties
• Assisting the department with any other administrative tasks as directed by your line manager
• Taking personal responsibility for compliance with all relevant  regulatory requirements and  client and internal Service Level Agreements

• IT literate with experience of using Word, Excel and the internet
• Good written, numeracy and oral communication skills
• Accuracy and attention to detail
• Ability to prioritise, be organised and efficient
• Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
• Able to integrate within a team and able to work on your own initiative
• Friendly and helpful approach
• A minimum of 5 GCSEs at grade C or above (or equivalent) to include Maths and English.

Performance Standard

• Treat your colleagues, clients and their customers and third parties with respect
• Good timekeeping

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.