Business Analyst

Experience level: Intermediate
Term: Permanent
Working hours: Full-time (Monday to Friday 9.00am to 5.30pm )
Team: Business Solutions
Location: Northampton
The firm

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The team

The Business Solutions team is responsible for identifying, scoping, planning and executing transformational projects for the firm.  The team supports the delivery of large scale projects that improve processes, provide efficiency, enhance the control environment, support business growth activities and implement new technologies. 

The role

Purpose of the role:

  • As a member of the team you will be responsible for driving delivery of the firms' business improvement strategy. You will have a varied remit that includes delivery of the firms' large scale improvement projects that improve processes, provide efficiency, enhance the control environment, support business growth activities and implement new technologies, as well as building engagement and capability in business improvement at all levels to develop a culture of business improvement for the firm.


  •  Lead the execution of initiatives that delivers process efficiencies, improves control and compliance, and expands the utilisation of technology in support of the firms' strategy.
  •  Lead improvement activities to ensure best utilisation of resources and to foster a proactive culture of business improvement at Shoosmiths, focusing on delivery of exceptional client service
  •  Engage and support senior leaders and business stakeholders around business improvement, driving increased awareness, engagement and capability.
  •  Work collaboratively with the project stakeholders and business process owners to deliver all aspects of an improvement process, including the change management associated with the initiative
  • Communicate progress, providing clear and timely communication to project teams and sponsors, following principles of good governance.
  •  Development and preparation of business cases to support significant improvements initiatives as they arise.
  •  Be an advocate for business improvement, working across the firm to demonstrate how the team can support each business area in delivering exception service and achieving their financial goals.
  •  Adherence to and promotion of the firm's values at all times

 This information is not comprehensive and other responsibilities or duties may fall to this remit from time to time. 

Skills and qualifications
  • Proven ability to lead projects from inception through to delivery that generate tangible results
  • Demonstrable results driven approach with an ability to think laterally to generate innovative solutions for the business
  • Strong relationship management and conflict resolution skills with proven track record of collaborating positively and influencing internal and external partners including senior leaders
  • Self-starter with demonstrated ability to lead change; strong change management experience working across complex environments
  • Proven track record of building and growing improvement capability across different roles and levels within an organization, including delivery of training and effective coaching to groups and individuals.
  • Ability to grow and strengthen relationships with business partners, reflecting the firm's commitment to excellent client service
  • Proactively develops and uses their knowledge and experience to identify and deliver changes to the business improvements teams' ways of working
  • Exceptional organizational skills with demonstrated ability to effectively manage varied demands and priorities across different stakeholders
  • Excellent communication, both written and verbal, facilitation and presentation writing skills. Must be able to communicate results to stakeholders including non-specialist individuals
  • High proficiency in MS Office (Word, Excel and PowerPoint) is a requirement to manage large quantities of data, arranging and analyze information to identify patterns and root causes.

The offer of employment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.