Infrastructure Engineer

Experience level: Advanced
Term: Permanent
Working hours: Full-time
Team: IS
Location: Northampton
The firm

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The role

Reporting to the Senior Infrastructure Engineer, you will assist with support, deployment and management of the firm’s technical infrastructure including server, storage and core infrastructure applications / services.

You will be part of team responsible for support, maintenance, security and monitoring of the infrastructure within the data centres and multi-site IT environment. This is a key role to ensure the performance, reliability and security of the technical infrastructure meets the requirements of its user base.

The Infrastructure Engineer will be required to travel to other Shoosmiths offices as and when required.

Main responsibilities
  • Day to day management of the firm’s technical hardware infrastructure.
  • Day to day management of the core firm’s infrastructure applications and services.
  • Day to day management of the security of all technical infrastructure services including all client and server.
  • Advise on possible technical infrastructure architectures and technologies improvements.
  • Ensure all technical and systems documentation is kept up to date and complies with Shoosmiths quality standard.
  • Participate in Infrastructure projects as and when required.
  • Participate / contribute to BCP test exercises.
  • Participate in an out of hours 24x7 on call rota (currently 1 week in every 5 weeks as it stands)
  • To be lead technical contact for specified systems, assuming responsibility for the control and development of these systems.
Skills and qualifications

The ideal candidate will have a minimum of 5 years professional experience in a server development and support role, including experience of troubleshooting and supporting server and storage infrastructures.


  • In depth knowledge of the Microsoft Technical stack, in particular but not limited to; Exchange, SharePoint, Hyper-V, SQL Server, Lync, SCCM
  • Experience in the configuration and administration of a HDS HUS-VM Storage array or similar technologies.
  • Proven experience with current and emerging Information system technologies; including SAN, NAS, backup and recovery and infrastructure management.
  • Previous project experience including infrastructure implementation and development.
  • Proven experience of managing enterprise hardware estates.
  • Proven experience in deploying and testing disaster recovery solutions/scenarios.
  • Proven experience of implementing and managing Thin Client technologies.
  • Proven experience of designing, managing and supporting virtualisation technologies.
  • Excellent analytical, written and verbal communication skills including the ability to effectively communicate technical information to non-technical users.


  • Microsoft certification.
  • Experience of SAP technical landscapes.
  • Experience of working in the legal or professional service sector.
  • Experience of working in environments subject to compliance.
  • Excellent customer service skills and ethos.

In addition, you may have experience in one of the following roles: Server Support, Infrastructure Specialist, Systems Engineer, Infrastructure & Network Support, Infrastructure Server Engineer.

Benefits package

Shoosmiths has an outstanding benefits package; we believe that all staff should be rewarded for their commitment to the continued success of the firm. These can include:

  • A pension scheme with employer contributions of up to 5.5%
  • Generous life assurance cover for peace of mind, up to 8 times salary
  • Up to 23 paid working days holiday per annum with the option to buy up to 8 additional days. You can choose to 'flex' twice a year - January and July
  • 'Happy Birthday!' - have a free day off to celebrate and a £50 voucher to spend! (We won't take it from your annual entitlement)
  • Childcare vouchers which are not subject to tax or NI
  • Interest free season ticket loans
  • Staff introduction bonus scheme
  • Corporate discounts on a wide variety of products and services
  • Discounted conveyancing and legal advice, for instance for wills and family trusts

The application process

We will aim to respond to you within 3-4 working days following your application. If successful, you will be contacted by a member of our recruitment team for an informal telephone discussion. There will be two interview stages which will be held at our Northampton office.

Background checks

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.

Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.