Administration Assistant

Experience level: Entry level
Term: Permanent
Working hours: Full-time
Team: Asset Finance
Location: Manchester
The firm

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The team

The ABL team sits within Risk and Litigation services which is part of the firm’s Business Advisory Division.

Our specialist team of motor finance case handlers are highly trained to deal with asset finance recoveries using commercial strategies and to engage with the customer at an early stage of proceedings. We deal with all cases, from routine collections and undefended matters to large multi million pound complex cases.

Within the asset finance recoveries team we have several sub teams. We have our own negotiations team, comprising experienced collections staff who engage with customers by telephone and seek to agree sensible repayment terms before legal proceedings are issued. We also have several teams acting solely for specific motor finance clients to collect arrears and rehabilitate customers enabling them to remain in possession of their Vehicle. We have a litigation team who are issuing standard delivery –up and money claims and enforcing Judgments obtained and also now have a customer relations team dealing with customer complaints.

The role

This role is for a position in the Shoosmiths Oodle Collections team.  Oodle Car Finance is changing the way people buy cars, by putting their customers’ needs front and centre of the biggest retail market in the UK. They are bringing the used-car market bang up to date by building modern, digital, retail processes around what the customer actually needs.  We currently have a requirement for an Administration Assistant to provide administrative support to both the team and the client.

Main responsibilities
  • File management within the case management system
  • Completing assigned tasks within the case management system
  • Sending Statutory Notices and Non Statutory letters to customers
  • Requesting checks including employment, Land Registry and registered keeper checks
  • Prepare Excel Spreadsheets to be sent to the client
  • Receive Excel Spreadsheets from the client and transfer information into the case management system
  • Manage and allocate incoming post
  • Assisting the department with any other administrative tasks as directed by your line manager
  • Taking personal responsibility for compliance with all relevant  regulatory requirements and  client and internal Service Level Agreements
Skills and qualifications
  • IT literate with experience of using Word, Excel and the internet
  • Good written, numeracy and oral communication skills
  • Accuracy and attention to detail
  • Ability to prioritise, be organised and efficient
  • Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
  • Able to integrate within a team and able to work on your own initiative
  • Friendly and helpful approach
  • A minimum of 5 GCSEs at grade C or above (or equivalent) to include Maths and English.

Performance Standard

  • Treat your colleagues, clients and their customers and third parties with respect
  • Good timekeeping
Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.