Business Administration Apprentice

Experience level: Entry level
Term: Contract
Working hours: Full-time
Team: Mortgage Recoveries
Location: Manchester
The firm

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The team

Our Recoveries Services Group provides a complete range of debt recovery services utilising cutting edge technology and with specialists dealing with different debt types, all operating under a centralised management structure allowing us to deliver consistently excellent service. Our structure ensures we can provide a full range of volume recoveries and litigation options, whilst ensuring that we have the expertise and experience to deal with complex and technical issues arising from volume recoveries.

The Mortgage Recoveries Team is a national team offering a service covering all aspects of residential mortgage recoveries, including:

  • rehabilitation tools
  • customer payment options
  • litigation services
  • a non-standard advice and dispute resolution capability
  • sales of properties in possession
  • distribution of surplus proceeds of sale
  • shortfall collection

The team deal with around 850 new mortgage possession instructions a month from banks, building societies and mortgage service providers.

The role

Working within the Mortgage Recoveries department; supporting both the mortgage rehabilitation and standard mortgage litigation teams in the recovery of mortgage arrears. 

The team deal with the process of recovering outstanding mortgage arrears including but not limited to dealing with telephone calls and correspondence from customers, clients and third parties.

Main responsibilities
  • Assist in the administration and reporting relating to the litigation and rehabilitation activity;
  • Handling queries and correspondence from customers, clients and third parties;
  • Making and taking telephone calls from customers, clients and third parties;
  • File management within the case management system;
  • Working on multiple computer systems (including client specific systems) with speed and accuracy;
  • Support the Unit with the collating management information;
  • Working to agreed targets, if appropriate, as an individual and with the team;
  • Liaise with other internal teams as appropriate;
  • Attend and complete any training in a timely manner;
  • Comply with all of the Unit and firm’s policies and all regulatory requirements;
  • To be familiar with and follow the Unit’s policies, procedures and processes;
Skills and qualifications
  • IT literate with experience of using Word, Excel and the internet;
  • Ability to deal with difficult telephone conversations with any of the key stakeholders in the recoveries process confidently and calmly and refer if appropriate;
  • Good written, numeracy and oral communication skills;
  • Accuracy and attention to detail;
  • Ability to prioritise, be organised and efficient;
  • Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance;
  • Able to integrate within a team and able to work on your own initiative;
  • Friendly and helpful approach.
Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.