Knowledge Management Assistant

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

Good knowledge management is at the heart of the firm’s strategic objectives.  It involves ensuring that legal advisors and other staff have efficient and timely access to the knowledge they need to do their work.  In addition to traditional library services and precedents, knowledge management covers client facing knowledge products, the intranet, online know how collections and experts databases.

The Knowledge Management team is led by the Head of Knowledge Management, Learning & Development, who is supported by two Knowledge Resources Managers and a team of professional support lawyers working within the legal practice groups.

The Knowledge Management Assistant will be responsible for providing administrative support to the Knowledge Management team, assisting with various projects and initiatives as required. 

In particular, the Knowledge Management Assistant will assist the Knowledge Resources Manager with the implementation, maintenance and development of knowledge systems and databases.

• Maintaining KM systems and databases as they are created, including responding to queries, updating content, resolving issues and conducting and co-ordinating content reviews;
• Checking Shoosmiths precedents for formatting and house style, fixing issues and rebranding as appropriate;
• Taking notes at meetings;
• Managing various team members’ calendars and appointments, including arranging meetings, travel and accommodation;
• Handling telephone and email queries;
• Assisting with photocopying, document organisation and filing as required;
• Undertaking any other tasks for the KM team as and when required.

This is an opportunity for a highly organised, conscientious and efficient individual who is passionate about knowledge sharing and interested in learning about all areas of the business.

It would suit a quick-learning, self-starter who can work on projects without supervision and who has the following attributes:

• exceptional attention to detail;
• legal secretarial experience;
• strong Microsoft Office and IT skills;
• excellent communication skills (written and spoken); and
• a “can do”, flexible attitude.

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.