Housekeeping Assistant

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

Estates Management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. This encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective estates management, combining resources and activities, is vital to the success of any organisation. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to day level, effective estates management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.  Responsibilities of this team include property strategy, space management and communications infrastructure to building maintenance, administration and contract management.

To provide a housekeeping service to the Birmingham office maintaining a clean and tidy environment throughout the client suite, conference rooms, training room, staff kitchens, agile areas and toilets.

Flexible working hours are decided on a weekly basis, depending on level and timings of client meetings each week.

Occasional breakfast and evening seminars will require an early start or later finish, but this is shared between the team and hours are adjusted to suit both business and staff.

A work mobile phone and uniform will be provided and full training for the role will be given.

Summary of Housekeeping Services

Ensuring high standards and prompt levels of service are delivered to the client suite each day where we have 16 meeting rooms.

Delivering and clearing beverages/refreshments/lunches; ensuring all requirements are actioned promptly and in accordance with the daily meeting room schedule, which is provided by the reception team. 

Ensuring high standards and prompt levels of service are maintained and delivered within 3 staff kitchens, 10 sets of staff toilets, and agile/dining areas. Ensuring those areas are serviced regularly, kept clean, neat and tidy, and wiped down twice a day.

Reporting any faults and stock requirements promptly to Team Leader.

The specific tasks to be carried out within the remit of this role includes, but is not limited to:-

Client Area

• Work alongside the reception team as to what is required for each meeting daily / weekly
• Physically setting up meeting rooms daily.  This will include moving furniture around, and opening and closing the folding walls
• Set up of food and beverage requirements
• Keeping the client kitchen to a high standard of cleanliness and in full working order
• Assisting in the organisation of large events along with Estates Team
• Stock check of client provisions

Staff Areas

• Completing kitchen inspections and cleaning throughout the day

• Checking and cleaning restrooms and replenishing stock
• Regular stock check of Estates items
• Ensuring meeting rooms and first aid rooms are clean and tidy

General

• Use Housekeeping matrix to ensure all duties are carried out to a professional and legal standard
• Visual inspection of meeting rooms, including floor boxes to ensure all wiring is tidy and safe
• Liaise with Estates Team to report any faults, and guiding Maintenance Engineers whilst on site
• Stock check and replenishment in all areas (restrooms / meeting rooms / kitchens)
• Complete Health and Safety sheets as legally required

12 months experience working within a professional environment or hotel

• Self-starter, self-confident with the ability to take responsibility, ownership and accountability for producing and maintaining a neat, tidy and professional office
• Presentable and professional appearance and manner
• Enthusiastic, with a positive, ‘can do’ approach and attitude
• Excellent attention to detail, ability to organise, prioritise, and work under pressure
• Adaptable with excellent communication skills
• Ability to come up with suggestions and ideas for better working practices
• Good listening skills, happy to take instruction and work as a team as well as on own initiative
• Basic computer skills (outlook)

We consider this to be a Level 1 Competency position.

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.