L&D Specialist/IT Trainer

Term: Permanent
Working hours: Full-time
Team: L&D
Location: Birmingham/Northampton/Reading
The firm

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The team

The main aim of our Learning and Development Team is to provide Shoosmiths' employees with the skills and knowledge to ensure that Shoosmiths continues on its journey to become a UK law firm most valued by its clients, people and communities.

The role
  • To deliver new starter systems’ training.
  • To create/design and deliver effective IT training interventions to support the firm with system training and firm-wide system projects.

To support the Business Systems team in delivering exciting and interactive training interventions covering all aspects of Learning & Development.

Main responsibilities
  • Learn, test and monitor new system updates and changes.
  • Create and design detailed training materials to support staff in the use of the firm’s business systems.
  • Design effective IT training interventions.
  • Deliver effective IT training interventions.
  • Monitor, assess and evaluate the training.
  • Produce clear reports to the L&D Manager on the effectiveness of system roll outs.
  • Support colleagues in using the New System (Train the Trainer).
  • Evaluate the effectiveness of L&D solutions and recommend appropriate actions where appropriate and necessary.
  • Assist in identifying future learning needs within the business.
  • Work as part of a team to develop and deliver appropriate and existing learning solutions.
Skills and qualifications
  • High level of general PC literacy – able to use Windows 7/10 and MS Office 2013/2019 to an advanced level.                 
  • Excellent communication skills (written and Verbal).
  • Well presented.
  • Confident in delivering in front of an audience.
  • Able to communicate with people at all levels within the organisation.
  • Excellent organisational skills to manage your own work and meet deadlines.
  • Discreet, proactive and resourceful.
  • Self-motivated, enthusiastic team player with a proactive approach to their work.
  • Proven experience within a similar role.
  • Intellectually agile and able to think conceptually and solve problems.
  • Up-to-date knowledge of latest training and development methods, processes and systems.
  • Experience of working in a complex cross-functional roles.
  • Proven training delivery expertise and proficiency
Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.