Estates Management Operations Assistant

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

Estates Management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. This encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective estates management, combining resources and activities, is vital to the success of any organisation. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to day level, effective estates management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.  Responsibilities of this team include property strategy, space management and communications infrastructure to building maintenance, administration and contract management.

To be part of the Estates Management Operations team to deliver excellent client service in our office.  Estates Management Operations covers Reprographics, Post and Scanning.      

• Build a comprehensive understanding of the department including but not limited to – scanning, mail, photocopying and faxes, PQST and stationery.
• Work within the Estates team and carry out the following including but not limited to – scanning, processing of mail, printing, faxes, PQST, delivery of all stationery around the building, deliveries and collections of parcels and packages.
• Attend 1:1’s with your line manager on a regular basis
• Ensure all post/parcels are promptly collected from reception.  Personal packages to be kept in the estates room with an email going to the staff member, business deliveries to be collected and delivered to the staff member.
• Take a proactive approach to ensure all aspects of office consumables are recycled in line with the firms CSR policies.
• Assist in safety, evacuation and disaster recovery plan procedures and be flexible in workings hours to support the business.

This information is not comprehensive and other responsibilities or duties may fall to this remit from time to time.

• Excellent organisational and time management skills.
• Ability to identify problems and act on them promptly and efficiently.
• Positive communicator with the ability to motivate others.
• Problem solving skills and experience of dealing in a fast-paced demanding environment.
• Pro-active, “can-do” attitude with excellent customer service skill
• Strong attention to detail with a methodical approach to work
• Good team player
• Adaptable with a positive attitude toward change
• Good understanding of Microsoft Office

Benefits package

Shoosmiths has an outstanding benefits package; we believe that all staff should be rewarded for their commitment to the continued success of the firm. These can include:

• A pension scheme with employer contributions of up to 5.5%
• Generous life assurance cover for peace of mind, up to 8 times salary
• Up to 25 paid working days holiday per annum with the option to buy up to 8 additional days. You can choose to 'flex' twice a year - January and July
• 'Happy Birthday!' - have a free day off to celebrate and a £50 voucher to spend! (We won't take it from your annual entitlement)
• Childcare vouchers which are not subject to tax or NI
• Interest free season ticket loans
• Staff introduction bonus scheme
• Corporate discounts on a wide variety of products and services
• Discounted conveyancing and legal advice, for instance for wills and family trusts.

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.