Systems Administrator

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

To assist with IS and manage Infrastructure Projects. To assist in the day to day support for the Infrastructure Team, to include Incident and Problem areas.

This will encompass the following:

• To provide IS project support for server, application and storage solutions.
• To provide escalation for 3rd line systems support.
• To be the lead technologist for specified systems, assuming responsibility for the control and development of these systems.

• Ensure that technical and system documentation is up to date.
• Assist in the development of ITIL within the Infrastructure Team.
• Have a good understanding of the systems available within Shoosmiths.
• To work within the guidelines and procedures provided by the IS Department.

• Knowledge of the Microsoft Technical Stack, in particular but not limited to; Exchange, Sharepoint, Hyper-V, SQL Server, SCCM
• Experience with Active Directory
• Knowledge and understanding of standard Infrastructure technologies, in particular but not limited to: SAN, NAS, Backup, Virtualisation, Azure, Thin Client computing, High Availability techniques
• Knowledge and understanding of networking fundamentals.
• An ability to explain problems and solutions clearly to non-technical users.
• Excellent problem-solving skills.
• Experience in scripting administrative tasks.
• Motivated individual keen to expand on technical skills with a can-do attitude.
• An inquisitive and analytical mind who is service driven.
• A methodical and accurate worker, able to manage life cycle of tasks through to resolution.
• Ability to identify areas requiring improvement.
• Very good communication skills with all levels of users both internally and externally.

Role-specific knowledge and expertise

Desired

• Experience of working in an IS support environment
• Good working knowledge of ITIL processes
• Able to use own initiative to resolve problems while working under pressure.
• A self starter who is determined to succeed but can also work well in a team environment.
• Able to produce work to regular deadlines.
• Able to understand business drivers and priorities.

Qualifications and previous experience

Desired

• Qualified to HNC level or above or 2 years’ experience in an IS role delivering solutions.

Advantageous

• Experience in a law firm, professional services firm or other service sector industry
• Microsoft Accreditation
• Qualified at ITIL foundation level or above.

Additional details

The post holder will be required to work as part of an on-call shift rota.

It is essential that the successful post holder can work flexible or extended hours to complete some tasks outside of core business hours of 08:00 to 18:00.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted.  These checks will include employment references covering the last 3 years, proof of ID, proof of address covering the last 3 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.  

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.