Client Services Administrator

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 50 law firm to achieve “Platinum Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance makes Shoosmiths a fantastic place to work.

Our Client Services Team is the first point of contact dealing with

new enquiries for the Personal Advisory Division. Providing excellent client care to both clients and work providers ensuring all enquiries are routed to the correct department in a timely manner, and responsible for completing regulatory and compliance checks.

We have a vacancy for a Client Services Administrator to manage incoming enquiries by telephone and email from prospective new clients relating to a variety of matters including; Family law, Wealth Protection, Medical Negligence, Education and Personal Injury.  

• Managing both incoming calls and emails in a timely and efficient manner adhering to SLA’s;
• Gathering information from clients regarding their enquiry using relevant forms;
• Opening new claims and ensuring data is recorded on case management systems accurately;
• Allocation of lead to the appropriate teams within Personal Advisory Division;
• Booking appointments through outlook for Client to meet with Legal Advisor.
• Providing a first class service to work providers, new clients and internal teams;
• Complete internal conflict checks;

Applicants will ideally have a customer service background, be confident with Microsoft packages, and have some legal knowledge.

A good telephone manner and the ability to work in a team environment is essential. You should have excellent organisational skills and the ability to prioritise and work to deadlines with good attention to detail.

Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.