Commercial Recoveries Paralegal

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 50 law firm to achieve “Platinum Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance makes Shoosmiths a fantastic place to work.

The main purpose of the role is to be competent in the technical elements necessary to provide a quality and comprehensive recoveries service with a client and customer service focus.    The role will suit an individual who is keen to learn new skills and also for those looking to build on their existing knowledge and understanding of commercial recoveries in Scotland.  Training to deal with litigation cases from client inception to raising court proceedings will be provided.

• To be familiar with and follow the Unit's policies, procedures and processes
• Comply with all of the RSG and the firm's policies and all regulatory requirements
• Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately.  
• Be responsible and accountable for your workload including meeting internal and client SLA requirements
• Be aware of associated areas of law impacting the Unit's delivery of its service
• Recognise any potential issues in cases and refer these appropriately
• Attend and complete any training in a timely manner
• Liaise with other internal teams as appropriate
• Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets.
• Support the Unit with marketing initiatives when required and collating management information

• IT literate with experience of using Word, Excel and the internet
• Ability to deal with difficult telephone conversations with any of the key stakeholders in the recoveries process confidently and calmly and refer if appropriate
• Good written, numeracy and oral communication skills
• Accuracy and attention to detail
• Ability to prioritise, be organised and efficient
• Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
• Able to integrate within a team and able to work on your own initiative
• Friendly and helpful approach

Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.