Learning & Development Project Co-Ordinator

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 50 law firm to achieve “Platinum Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance makes Shoosmiths a fantastic place to work.

The main aim of our Learning and Development Team is to provide Shoosmiths' employees with the skills and knowledge to ensure that Shoosmiths continues on its journey to become a UK law firm most valued by its clients, people and communities.

Our L&D Team is based at the Lakes in Northampton although members of the team frequently travel to other offices to provide hands on support and ensure a quality training programme is maintained.

We need someone who will be responsible for the coordination of all programmes relating to the Shoosmiths Academy and L&D framework which successfully deliver the firm’s strategic goals.

• Promote internally and externally the Shoosmiths Academy
• Be the main support contact for the Shoosmiths Academy for both internal and external clients.
• Collaborate with both internal and external clients to drive engagement and bookings on our training events.
• Line Manage and support the L&D Training Co-ordinator.
• Manage, maintain and be responsible for the co-ordination of all training events using our internal booking system which includes planning, organising, managing, collecting feedback and providing statistics/reports.
• Manage and responding swiftly and professionally to all enquiries by telephone and email meeting service deadlines.
• Ensure all administration processes are followed and maintained.
• Maintain, update and improve L&D administration processes including the central booking system.
• Maintain, update and improve L&D intranet pages.
• Work with all the L&D, Divisions and Directorates to ensure all training events and programmes are run effectively and professionally following agreed standards.
• Provide reports for the Head of Knowledge Management and L&D
• Travel when required.

Be a team player! We are lively enthusiastic team who want a bright self- starter person to join us to make the magic happen… We’d like you to have the following:

• Proven track record of working in a busy customer focussed office environment is essential.
• Customer service experience within a ‘business to business environment’ is essential.
• Be commercially aware with excellent communication and customer service skills.
• Experience of planning and coordinating detailed projects or programmes.
• Be able to effectively research and gather data, and present it in a clear, concise way to provide reports when necessary.
• Excellent administration and writing skills with the ability to create and manage communications internally and externally.
• Be able to prioritise and manage own workload and take ownership of tasks.
• Can you talk to anyone?
• Do you know when something doesn’t look right?
• Be confident and articulate.
• Previous management experience desired.
• IT literate, Word, Excel, PowerPoint and Outlook.
• Self-motivated, organised and creative.
• Keen and open to learning.
• Adaptable and flexible
• Excellent organisation & time management skills.
• Discreet, proactive and resourceful.

Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.