IS Learning Manager

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 50 law firm to achieve “Platinum Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance makes Shoosmiths a fantastic place to work.

As the IS Learning Manager you will be responsible for the strategic development and delivery of the?firm’s training?portfolio. The role will manage the tailor-made training, including face-to-face, online, and blended learning. You will manage and develop strong relationships with all relevant?senior managers and?stakeholders, alongside?developing and?delivering training programs for all employees and Partners. The role will be expected to monitor and report on the training effectiveness within the firm and deliver a ‘how do I’ support function to the firm.

• Oversees the strategic development and delivery of the firm’s training programmes for new starters and existing employees and Partners that includes face-to-face, virtual, group sessions, training videos and other suitable training methods.

• Determines training needs and requirements for the organisation by meeting with managers, talking with employees and Partners, or administering surveys.

• Monitor’s the training programme ensuring it is engaging and effective, recommending changes where required.

• Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.

• Maintains understanding of new educational and training techniques and methods.

• Provides a ‘How Do I’ support service from within the team to supplement the IS support service.

• Where required, presents in-person and online training sessions.

• Ability to?work independently using your initiative is essential.

• Ability to work well within a team and as an individual.

• A creative thinker who is practised in designing and delivering training programmes.

• An eye for the detail yet able to take the holistic view.

• Positive attitude with strength of character and determination to succeed. 

• Maintain high standards, setting and achieving goals.

• A good working knowledge of technology and business.

• Cope under pressure.

• Ability to identify areas requiring improvement.

• Ability to identify problems and act on them.

• Good organisational skills to ensure that tasks are effectively scheduled within working time available.

• Ability to communicate effectively with all levels of users.

• Self-motivating with a flexible approach, including a preparedness to actively seek work.

• An inquisitive and analytical mind.

• A methodical and accurate worker, able to see tasks through to the end.

• The ability to express ideas clearly in speech, email, and documentation.

• The confidence,maturity, and stature to deal effectively with colleagues in all parts and levels of the business.

• Cooperative, service orientated, individual and team worker.

• Ability to motivate others.

Role-specific knowledge and expertise? 

Essential

• Training and presentation skills.

• IS?skills, in particular within the Microsoft application stack.

• Knowledge of Legal IT systems.

• Problem-solving and negotiation skills.

• Interpersonal skills.

• Analytic skills with an inquisitive nature.

• Commitment to equal opportunities and diversity.

• People management experience.

Preferred

• Working knowledge of legal services and the business processes coupled with risks posed by the threat actors and the techniques used to exploit vulnerabilities

• Project management experience

• Knowledge of SAP.

Experience, qualifications, and other role-specific requirements

Essential

• Five or more years?delivering an IS training programme.

Preferred

• Two or more years strategic experience designing and improving an IS training programme.

• Experience in a law firm, professional services firm, or other service sector industry.

Additional details

Travel to other Shoosmiths offices will be necessary on occasions. It is essential that the IS Learning Manager can work flexible or extended hours to complete some tasks outside of core business hours of 08:00 to 18:00.

Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.