CRM Systems Assistant

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.

To discover more about our benefits, please visit: Benefits Package

Shoosmiths' Business Development and Marketing Operations function is at the forefront of our strategic growth, driven by a commitment to dynamic, tech-savvy, and operationally efficient practices. We understand that in today's rapidly evolving business landscape, adaptability is key.

Our ambition for the team is harnesses cutting-edge technology and data-driven insights to shape innovative marketing strategies, foster client relationships, and identify new opportunities that enable us to excel in our chosen markets.

With a relentless focus on operational efficiency, we want to streamline processes and maximise resources, ensuring that our efforts have a measurable impact on our lawyers, the market and our clients.

This is an exciting role within a re-shaped and forward-thinking business development and marketing operations team which provides integrated marketing, digital services, client relationship management and business development expertise to the Business.

As part of the firm’s Marketing Operations team, the CRM Systems Assistant will be responsible assisting the Senior Events & CRM Systems Manager in the maintenance and optimatisation of the firm’s CRM system (InterAction), leveraging technology to enhance client relationships, support business development priorities and improve operational efficiency, ensuring client data and interactions are compliant, effectively managed and utilised.

You will support the Senior Events & CRM Systems Manager and Senior CRM Systems Executives in ensuring the efficient functioning of the CRM system, provide support and guidance to stakeholders across the firm, acting as first point on contact for CRM system related queries, as well as championing data best practice.

• Be a first point of contact for CRM system queries.
• Assist with the auditing of data by running searches to identify inconsistencies, duplicates and other data quality issues.
• Develop and generate regular and ad-hoc reports and dashboards to assist stakeholders and teams to gain insights into client relationships, work in progress and pipeline opportunities and business development efforts.
• Review and report on undeliverable emails, opt-in and opt-out requests, feeding back to relevant teams as required.
• Review, maintain and update client mailing lists
• Ensure all documentation for the CRM database is up to date, prepare new guides and templates as required.
• Support stakeholders with new client set up, ensuring all relevant data is captured. Create, update and delete user accounts.
• Assist with CRM research required for business development initiatives.
• Liaise with IT to address technical issues, managing through to completion, escalating to the Senior Events & CRM Systems Manager where necessary.
• Support the Senior Events & CRM Systems Manager and Senior CRM Systems Executives to champion best practice across the firm.
• Support the Senior Events & CRM Systems Manager with ad-hoc projects.

• Experience of working with a CRM system, preferably InterAction.
• A strong communicator with exceptional writing skills and attention to detail. Strong attention to detail.
• The ability to identify common themes and inconsistencies with data with a solutions orientated mindset.
• Experience of working in a deadline driven environment.
• Enthusiastic, proactive approach with the confidence to liaise with stakeholders at all levels.
• An understanding of business development and marketing initiatives and how CRM best practice can support and benefit this.
• Working knowledge of CRM systems, Knowledge of InterAction and Vuture would be highly advantageous.

Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.