The ideal candidate will have excellent customer service experience and sound communication skills, with the ability to work with a range of stakeholders at all levels. You will also have exposure to meeting deadlines and targets, able to use your own initiative to resolve issues in a high-volume department. Furthermore, you would have ideally undertaken formal customer service training and have a relevant IT qualification (e.g. CompTIA IT Fundamentals, Microsoft Technology Associate, BTEC ICT, IT related degree, etc.).
Essential experience:
- Good understanding of IT systems and infrastructure.
- Ideally you will hold a relevant IT related degree or BTEC qualification.
- Has had exposure to working to tight deadlines and working to agreed standards/SLAs.
- Able to use own initiative to resolve problems while working under pressure.
- Excellent communication skills
- A self-starter who is determined to succeed but can also work well in a team environment.
- A minimum of 5 GCSEs grades A-C including Maths & English
Desirable experience:
- Microsoft Product Certified / A + Certification
- Qualified at ITIL foundation level or above.
- Extensive knowledge of Service Desk environment.
- Equivalent and preferably some professional qualification such as MCP or MOUS certification.
- Familiarity with LAN (and WAN) technologies
- Formal customer service training.
- Experience in a law firm, professional services firm or other service sector industry.
You may also have experience in the following: IT Helpdesk Support, IT Support Analyst, Service Desk Engineer, IT Desktop Analyst, 1st/2nd Line Support Analyst, IT Support jobs, Service Desk jobs, Junior IT Helpdesk, Junior Service Desk Support.
Additional information: Travel to other Shoosmiths offices may be required and you may also be required to work outside the core business hours of 8am-6pm on occasion.
Benefits package
Shoosmiths has an outstanding benefits package; we believe that all staff should be rewarded for their commitment to the continued success of the firm. These include:
- A pension scheme with employer contributions of up to 5.5%
- Generous life assurance cover for peace of mind, up to 8 times salary
- Up to 23 paid working days holiday per annum with the option to buy up to 8 additional days. You can choose to 'flex' twice a year - January and July
- 'Happy Birthday!' - have a free day off to celebrate and a £50 voucher to spend! (We won't take it from your annual entitlement)
- Childcare vouchers which are not subject to tax or NI
- Interest free season ticket loans
- Staff introduction bonus scheme
- Corporate discounts on a wide variety of products and services
- Discounted conveyancing and legal advice, for instance for wills and family trusts
If you'd like to enquire about the salary, please feel free to get in touch with me via matthew.mercer@shoosmiths.co.uk or 03700 863 267.
The application process
We will aim to respond to you within 3-4 working days following your application. If successful, you will be contacted by a member of our recruitment team for an informal telephone discussion. There will be two interview stages which will be held at our Northampton office.
Interested but have further questions? Get in touch with me directly via email (matthew.mercer@shoosmiths.co.uk), phone (03700 863 267) or LinkedIn (https://www.linkedin.com/in/matthew-mercer-91811a25).
Background checks
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check. |