Receptionist

Shoosmiths - UK Law Firm of the Year Winner at the Legal Week British Legal Awards 2015.

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The Milton Keynes Estates team is part of Shoosmiths LLP one of the UK’s largest national law firms offering the back up of 138 Partners and 1336 staff spread across the regions.

You will be required to work as part of the Estates Team by providing comprehensive and quality service to our clients both internal and external.

The individual will primarily be responsible for the management of the client suite.  You will be expected to answer all telephone calls within 3 rings; maintain the meeting room diary in respect of booking meeting rooms, ordering refreshments, organising equipment needed (laptops, projectors, flipcharts etc); check and restock meeting room stationery; attend to adhoc requests from clients/staff for assistance with photocopying; maintain stock levels in the client suite and staff kitchen; place weekly shopping orders to restock where necessary; reply to email correspondence promptly, arrange couriers and taxis and sign for recorded/special deliveries.

In addition, a large part of the role is providing hospitality to our client suite.  This involves preparing meeting rooms, configuring tables (please note the tables do need to be moved around during the week and an element of manual handling is involved).  Making refreshments for the meetings, ordering, preparing and serving lunches and clearing away after the meetings.  You will also provide assistance to the Estates Manager with administrative tasks within the office.  This is a job share role and it is extremely important that the handover notes and communication is a priority.

We are looking for a professional candidate to be the face of Milton Keynes and represent our firm. The candidate must have a minimum of two years Reception and customer service experience.  A positive attitude with methodical, organised approach with the ability to adapt to change and cope under pressure; excellent presentation skills; the ability to identify problems and act on them promptly and efficiently whilst maintaining high standards and close attention to detail.

The successful candidate will be confident both in person and on the telephone.  We are a professional firm and this is of the utmost importance.  You must have a friendly and helpful approach to dealing with any problems that may arise; strong organisation skills and an outgoing personality with the ability to communicate with both internal and external clients.  You will be required to use your own initiative and work with minimum supervision.  Full training on all applications will be given however, prior knowledge of Word and Outlook is essential and good keyboard skills.

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.