This is a varied role, where no day will be the same, you will work to agreed Service Desk processes using ITIL best practices, ensuring support levels are maintained as well as working within agreed SLA's for communication, escalation and response times.
The role will require you to be consistently accurate at data inputting, where you will need to understand user constraints, working collaboratively to support ticket volumes and escalate any urgent queries accordingly to the relevant teams.
You will deploy relevant hardware (mobile devices, desktops, printers etc), process MAC’s tickets including room scoping and have responsibility for site hardware inventory and stock levels.
The role is 37.5 hours per week (Monday - Friday) but does require the individual to undertake shift work from time to time on a rota basis in accordance with the Technology Support Team Additional Hours Policy. |