Senior Applications Support

Farrer & Co is renowned for its discretion, commitment, technical flair and pragmatic approach to providing solutions for our clients' complex affairs.

Our collaborative approach and "one firm" policy promotes a strong bond both between the different departments of the firm and between partners and staff; each and every person having played a part in putting Farrer & Co in the strong position it is in today.

Our reputation and success is based on the goodwill of numerous close client relationships. We are trusted advisers, acting in our clients' long-term interests and paying careful attention to quality and personal service.                                                                         

Our clients tell us they value us for our integrity, good judgement and professional excellence, as well as our broad perspective, practical solutions and value for money. They describe us as 'a likeable bunch' too.

To plan, implement, customise and maintain best of breed IT software systems across the firm. The individual is also responsible for integrating third party systems into existing commercial off-the-shelf software.

• Technical lead on projects, working alongside the IT Project Manager or assigned management resource.

• Be actively involved in the selection of new systems and lead the implementation of the solution.

• Be involved in the planning and analysis stages of new systems, liaising with stakeholders and potential suppliers. On smaller projects this may mean sole IT responsibility in this area.

• Keep up to date with available software, technology and trends and make recommendations regarding upgrades or new systems which could benefit the firm.

• Ensure that applications meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issues.

• Provide high level support for current systems to the IT team and other members of the firm.

• Plan and execute upgrades and maintenance for in place systems.

• Adapt and modify existing systems to meet the changing needs of the firm or to integrate them with an incoming system.

• Take an active interest in our systems and ensure we are getting the best value from the products we own.

• Commercial awareness, understanding licencing models and ensuring cost control is maintained.

• Provide a 3rd line support function, assisting the IT team with escalated support issues. Working with IT staff, external support personnel, and any other Farrer & Co staff and fully utilising documentation and online resources to resolve any problems.

• Help devise and implement deployment strategies for server and desktop applications, including any scripting or automated install.

• Documentation of systems and processes.

• Take a lead role in business continuity planning and testing.

   

• Ability to learn new systems quickly

• Excellent rapport with end users. Able to build relationships

• Excellent troubleshooting and diagnostic skills

• Ability to create clear and concise technical documentation

• Appreciation of a 450+ user environment and IT functions

• Managing or sourcing software solutions

• Managing project based and ad-hoc support driven work

• Knowledge of applicable data privacy practices and laws.

Technical Skills:

• Microsoft Office 365 – As well as managing an Office 365 click to run implementation, experience implementing and supporting Teams and/or SharePoint online would be advantageous

• Microsoft Azure & O365 administrative portal experience relating to configuration, management and support of services

• Development and support of Word templates and macros

• Ability to write code in the following: .NET, C#, VBScript, VBA, ASP/ASP.NET, T-SQL, PowerShell

• Experience of managing and supporting applications in a Microsoft Azure IaaS/PaaS environment.

• Experience in managing the following systems:

• Systems Centre Configuration Manager including application packaging and deployment

• Document Management system, ideally NetDocuments

• Security Barriers tool – ideally IntApp Walls

• Workflow – Ideally IntApp Flow and Integrate

• Practice Management System – Aderant 8

• InterAction CRM

• Digital Dictation – ideally BigHand

• Excellent Team player

• Confident with good communication skills and a confidential approach

• Ability to work with minimal supervision

• Proactive and prepared to use initiative

• Ability to work well under pressure

• Excellent organisational skills with the ability to prioritise work

• Able and willing to pass on knowledge to other members of the team