Client Group Managers and Supervisors
• Build and maintain effective and credible working relationships to support all stakeholders within the designated client groups.
• Co-ordinate regular meetings (sometimes in conjunction with other HR Officer) with the leadership and managers at the firm (including Departmental Managing Partners, Departmental Secretarial Managers, Practice Area Managers and Business Service Managers). Where necessary circulate the agenda, attend meetings, take minutes and note any actions and circulate to attendees in a timely manner.
• Attend departmental meetings (where appropriate) to develop relationships and ensure all staff are aware of their HR point of contact.
Induction of new joiners
• Conduct regular HR inductions for new joiners to the firm.
• Proactively follow-up with new joiners to help ensure an effective initial integration into their team and the firm.
• Spearhead any early difficulties or concerns in relation to the new joiner, liaising with the relevant Line Manager or Head of HR Operations as required.
Employee Relations
• With the support of the Head of HR Operations (where required) take ownership of all ER cases that can arise through an employee life cycle (probation, performance, disciplinary, grievance, absence management), dealing with challenging and / or difficult conversations and helping to resolve complex cases positively, confidentially and effectively.
• Produce letters and memos to employees as required in relation to changes to terms and conditions of employment such as long and short-term family leave, secondments, sabbaticals and any other items which require written confirmation of changes.
• Prepare correspondence relating to employee relations meetings (including grievance, performance, disciplinary and capability hearings, flexible working request meetings, long and short-term family leave and returning to work from leave and exit interviews).
• Draft scripts in preparation for employee relations meetings for managers or Head of HR Operations where required. Attend employee relations meetings (as above) in a notetaking or HR support capacity.
Family leave process and guidance
• Co-ordinate family leave process for relevant Fee-earning, Business Services and Secretarial client groups including initial meetings, advising on family leave policies and relevant forms and liaising with the Recruitment Officer and the relevant line manager regarding cover
• Prepare pre and post family leave paperwork including correspondence and any other documentation required for all family leave matters in client group
• Where requested, make individual referrals for Parent Transition Coaching pre, during or post family leave
Employee absence management and wellbeing
• Monitor monthly the client group absence levels, analyse trends, highlight issues and concerns against the firm’s sickness absence policy, and make recommendations to HR Management team.
• Provide guidance to managers and partners in respect of any return to work meetings they are preparing for, as required.
• Organise Workstation assessments when required and manage individual cases to resolution.
• Manage/administer referral process to Occupational Health Advisers, including completion of referral forms and arranging of appointments and follow ups as required.
• Manage/administer claim process for Group Income Protection, including completion and submission of claim forms.
• Manage, and where necessary, support managers and partners with long term absence.
Leaver Process
• Prepare leaver letters and complete relevant leaver administration.
• Manage online exit interview process, arrange and conduct face to face exit interviews with leavers in relevant client groups and produce written summary of the meeting.
• Support the timely production of quarterly exit interview analysis to HR Management team by providing prompt and efficient production of summaries and ensuring any addition information is passed to the HR Systems and MI Analyst.
• Work with the HR Management Team on actions from exit interviews for client group.
Benefits, Salary and Bonus review
• Complete monthly payroll variation instructions within the timeframes required
• Assist Reward & Benefits Manager and HR Systems and MI Analyst with the annual benefits, salary and bonus review processes.
Diversity and Inclusion Support
• Assist the Diversity & Inclusion Manger, including coordination of quarterly meetings of the D&I forum, drafting and circulation of meeting actions to members of the forum and providing support with any ad hoc projects and occasional meetings with the internal diversity networks
• Manage the Lunch & Learn programme including reviewing tenders, meeting with potential speakers, booking speakers and rooms, internal advertising, co-ordinating attendees, collating feedback
• Maintaining the Diversity & Inclusion intranet page
• Support the Diversity & Inclusion Manager with D&I project work including awareness days and months including D&I month and mental health awareness week.
• Where appropriate and from time to time attend D&I or Wellbeing seminars and events to keep up to date and inform the lunch and learn programme.
Business Continuity Committee
• Contribute to the committee, acting as the primary HR representative at committee meetings.
• Follow-up and take forward any HR related actions from each meeting.
• Support the delivery of any Business Continuity plans.
Policies, Projects and Other Duties
• Maintain up to date process notes for all aspects of the HR Officer role
• Support the HR Management Team with project work, where required.
• Support the annual HR budgeting exercise, as required by the HR Director.
• Update the HR sections of the intranet as required.
• Write news items on behalf of the HR Team for the firm-wide fortnightly news bulletin.
• Continually review the efficiency and usability of the HR intranet and make recommendations for enhancements
• Where appropriate and from time to time attend relevant employment law seminars, HR Networks and events to keep up to date with legislation, adopt and share sector best practice.
HR team support
• Cover other team members responsibilities as required during periods of absence and/or particularly busy times.
• Assist with any other ad hoc project or task as identified and required by the firm or HR Management team.
• Provide coaching, guidance and mentoring to the HR Assistants. |