Knowledge Management Assistant

Closing date: 22/06/2021
Term: Permanent
Working hours: Full-time (Monday - Friday; 9.30am - 5.30pm)
Reports to: Head of Knowledge Management (KM)
Team: Knowledge, Learning & Development
Location: London
The Firm

Farrer & Co is synonymous with the highest quality legal advice and service.

We advise individuals, families, businesses, financial services, educational and not-for-profit organisations on every aspect of the law, wherever the need arises. From our offices in London we work with trusted professionals around the world to deliver a seamless international service.

Our clients present us with complex and varied challenges. Whether that's a complicated family trust issue, a multinational corporate transaction, or an emerging threat to their reputation, they need clear thinkers who can advise on the best solutions, fast thinkers when speed is of the essence and agile thinkers who can produce a fresh approach to get the job done. That's why they choose us.

Our clients value our in-depth knowledge, technical excellence and diversity of disciplines. But what really binds our long-standing relationships with them is our approach: pragmatic, plain speaking and always steadfast in our values, which we hold dear. Values which mean we gain our clients' trust, always strive to do the right thing, and aim for the best results for them.

Superb client service sits at the heart of everything we do. We are modern lawyers with timeless values.

The Team

At the heart of Farrers lies a commitment to its people, their knowledge and their development. The Knowledge, Learning & Development team supports our people to achieve their full potential, thereby underpinning the success of the firm itself.

Farrer & Co is one of the country's leading law firms and our clients demand the very best legal service.  Behind that lies a significant investment in the knowledge, learning and development of both our lawyers and business services staff. Market-leading technical knowledge is essential and we work with all areas of the firm to ensure that our technical know-how is second to none. Sophisticated knowledge management systems enable efficient information sharing and thereby benefit our people and clients alike. We also know that the needs of our clients are constantly changing. Our culture of continuous learning and development constantly takes skills to the next level and thereby gives us the edge in all that we do.

  • To provide comprehensive, day to day administrative and project support to the firm’s central KM team and championing the team and its role in meeting the firm's strategy.
  • To provide administrative support to the wider KL&D team, as required, to meet the KL&D team’s strategic objectives and budget responsibilities.
  • This is a varied role with high levels of autonomy and responsibility, allowing you to get involved with all aspects of KM (both technology and non-technology based) as well as business as usual work.  

Knowledge Management

Helping to deliver the firm's knowledge management solutions by providing administrative support in relation to our central KM tasks, projects, and services:

  • Taking and compiling minutes during meetings
  • Assisting with diary management and arranging meetings
  • Assisting in the budgeting process
  • Expenses and invoicing administration
  • Constructing/formatting KM communications
  • Developing and maintaining intranet pages and KM materials/resources
  • Key point of contact for our knowledge database
  • Working with Head of KM and our IT department in the management of the firm’s knowledge database 
  • Managing the firm’s membership database
  • Supporting the Head of KM (and wider KM team) with any project need
  • Undertaking a supporting role when exploring new legal technologies/KM solutions and training programmes
  • Liaising with external suppliers/providers
  • Providing additional admin support for Cognizant (our learning management system) and Panopto (our training recordings database) as required

Working with the Head of KM in promoting and developing knowledge sharing throughout the business through:

  • Encouraging collaboration between Knowledge Lawyers to develop resources that can be used in common across different parts of the firm
  • Encouraging standardisation of the manner in which know-how resources are described, stored and indexed to enable them to be located and used
  • Working with those teams in the firm that do not have Knowledge Lawyers to encourage production of and access to KM resources for those teams
  • Co-ordinating across the firm the introduction of new legal tech products that require Knowledge Lawyer involvement such as document production and e-signing platforms
  • Encouraging the use of knowledge sharing tools in a virtual world

KL&D General

  • Provide diary management, admin and minute taking support to the Director of KL&D
  • Support with the KL&D budgeting process and assisting senior KL&D management in monitoring KL&D annual spend
  • Maintaining KL&D team intranet pages
  • Expenses and invoicing support for KL&D team (including grad recruitment)
  • Dealing with general administrative queries for the wider KL&D team
  • Creating, formatting and managing the KL&D communications via email and intranet announcements
  • Creating and formatting KL&D team documents eg team sheets, structure diagrams
Skills and Experience
  • Confident user of IT systems including Microsoft Office
  • Aptitude and interest in technology
  • Experience or an interest in knowledge and information related work
  • Educated to degree level in a relevant area (this is preferred but not essential) and/or proven experience of administrative/KM support in a commercial environment
Person Specification
  • Good command of the English language
  • Good communication skills and a confident approach
  • Proactive and prepared to use initiative
  • A quick learner
  • Ability to work with minimum supervision, in an autonomous and independent way, taking ownership of tasks and projects
  • High degree of commercial awareness with the ability to contribute to the wider business and the knowledge agenda
  • Excellent attention to detail
  • Excellent organisational skills with the ability to multi-task and prioritise work
  • Team player with an enthusiastic manner
Special aspects
  • Your hours of work are 09:30am - 5:30pm but it is essential to be committed, flexible and prepared to work beyond the normal office hours when necessary and in response to team and client demand

Open to flexible working.

Farrer & Co conducts a pre-employment screening which consists of a Criminal History Background and Credit Check for successful candidates.