Business Applications & Deployment Team Leader

Term: Permanent
Department: IT Solutions
Location: London or Manchester
The Firm

Fieldfisher is a European law firm with market leading practices in many of the world's most dynamic sectors. We are an exciting, forward-thinking organisation with a particular focus on technology, finance & financial services and energy & natural resources.

Our growing European network of offices supports an international client base alongside our Silicon Valley, Beijing and Shanghai teams. Among our clients, we count social media sites and high street coffee chains through to pharmaceutical, life sciences and medical devices companies, energy suppliers, banks and FTSE 100 companies.

Clients choose to work with us because we deliver commercial, pragmatic and innovative solutions through our exceptional legal expertise and experience, on time and on budget.

We have more than 600 lawyers spread over nine locations, all providing highly commercial advice based on an in-depth understanding of our clients' needs. We operate across our offices in Amsterdam, Brussels, China, Paris, Germany, Italy, UK, and the US - Silicon Valley. In the UK, we have approximately 700 people working in the London, Manchester and Birmingham.

The firm is growing rapidly and its revenue for 2016/17 was £165 million. The UK accounts for approximately 70% of the headcount.

The Team

The Business Applications & Deployment Team is part of the IT Department and works alongside the ServiceDesk, Technical Services, Development, IT Training and Projects teams to provide the full range of IT services and support to the business.

The Business Applications & Deployment Team Leader is responsible for a small team of Technical Application engineers.  The workload required of this team is ever-increasing in order to support the firm in achieving its strategy and preparing for future software and system implementations

Responsibilities
  • Responsible for the end user desktop experience with ultimate oversight of all aspects.
  • The team is responsible for all O/S configuration and desktop designs.
  • Managing the systems end to end that are required to configure and deploy O/S's.
  • The overall desktop application estate.
  • The design, configuration and deployment of all relevant applications.
  • Patch Management of all user O/S's in use, and of all applications installed throughout the firm.
  • Citrix Estate Management – to optimize the user experience
  • Management of the end user hardware estate using best practice methods
  • Managing the application lifecycle
  • New application analysis
  • Application licensing
  • Implementation of selected and approved hardware
  • Manage the workload of the team, including project work and allocating ad-hoc activities
  • Conduct staff PDR's on a quarterly basis and yearly appraisals, setting core objectives and marking achievements
  • Promote ITIL and ensure the team are adhering to the processes
  • Report staff sickness and process holiday requests in the HR system.
  • Participate in Change Control meetings
Key Skills & Experience
  • SCCM CB
  • Citrix XenApp
  • AdminStudio/InstallShield/Packaging technologies
  • Strong knowledge of Active Directory and Group Policy
  • GPO design and implementation
  • SCUP / SCCM addons
  • Scripting with PowerShell or other languages
  • SQL reporting
  • Thorough 3rd/4th line troubleshooting and diagnostic abilities
  • ITIL Certified or experience working in an ITIL environment
  • Experience in supervisory or leadership role

Personal Attributes

  • Strong team leader who leads by example
  • Flexible and pro-active approach
  • Ability to work autonomously, as well as a part of a larger project led team and be a team player
  • Conscientious, accurate and methodical approach and an enthusiasm to follow process
  • Customer service mind-set
  • Strong written and verbal communication skills
  • Good analytical and problem solving skills
  • Effective time management skills
  • Ability to work under pressure
  • High standards and attention to detail
  • Reliable, responsible and have strong integrity

Preferable

  • Previous law-firm experience
  • Experience of iManage WorkSite DMS (inc EMM), InterAction CRM and SkypeforBusiness
  • Knowledge of MS Office templates and the potential integrations/issues they bring

Fieldfisher aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff.  All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role.