IT Training Co-ordinator

Term: Permanent
Department: IT Training
Location: Manchester
The Firm

Fieldfisher is a European law firm with market leading practices in many of the world's most dynamic sectors. We are an exciting, forward-thinking organisation with a particular focus on technology, finance & financial services and energy & natural resources.

Our growing European network of offices supports an international client base alongside our Silicon Valley, Beijing and Shanghai teams. Among our clients, we count social media sites and high street coffee chains through to pharmaceutical, life sciences and medical devices companies, energy suppliers, banks and FTSE 100 companies.

Clients choose to work with us because we deliver commercial, pragmatic and innovative solutions through our exceptional legal expertise and experience, on time and on budget.

We have more than 600 lawyers spread over nine locations, all providing highly commercial advice based on an in-depth understanding of our clients' needs. We operate across our offices in Amsterdam, Brussels, China, Paris, Germany, Italy, UK, and the US - Silicon Valley. In the UK, we have approximately 700 people working in the London, Manchester and Birmingham.

The firm is growing rapidly and its revenue for 2016/17 was £165 million. The UK accounts for approximately 70% of the headcount.

The Team

We are looking for an enthusiastic and reliable Training Administrator who will report to the IT Training Manager and provide efficient support to the training function.  Training will be given to the successful candidate on the Firm's Learning Management System (LMS) and related processes.

Responsibilities
  • To provide day-to-day administrative support to the IT Training team across multiple locations.

  • To perform administrative tasks which include dealing with requests, scheduling and course bookings, as well as the setup of new starters in the LMS and role relevant enrolments for induction.

  • Maintain accurate training records and follow-up with non-attendees for rebooking, ensuring compulsory training is completed.

  • Manage waiting lists within the LMS.

  • Maintain the course library and any updates from trainers to eLearning modules.

  • Update intranet information and performance support pages for IT Training.

  • Assist with firmwide training comms and tracking of responses.

  • Liaise with lead secretaries and key contacts across the firm to manage delegate attendance.

  • Advise and promote role relevant training or upskilling programmes available across the firm.

  • Produce reports as directed to various managers and provide booking and last minute cancellation updates to the IT Trainers.

  • Provide post-training admin support during busy periods.

  • Following guidance, assist with testing of training accounts following updates or the setup of temporary training laptop stocks for shipping to other offices.

  • Maintain external course bookings for the IT Department.

  • Undertake any administrative ad hoc tasks as required to other IT Teams which are project related.

Key Skills & Experience
  • An excellent coordinator who pays attention to detail and is accurate.

  • Have very good written and verbal communications skills.

  • Have a flexible, customer-focussed approach and take the initiative to resolve issues.

  • Demonstrate strong time management skills with the ability to multitask effectively.

  • Ability to work autonomously, but will ask for assistance and direction when unsure.

    Experience with any of the following would be advantageous:

  • A learning management system

  • Microsoft Office 2010

Fieldfisher aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff.  All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role.