Senior IT Administrator Germany

Term: Permanent
Department: IT
Location: Hamburg
The Firm

Fieldfisher is a European law firm with market leading practices in many of the world's most dynamic sectors including Real Estate, Energy, Financial Services, Government & Public Services, Hotels & Leisure, Life Sciences, Media, Telecoms and Technology. Clients choose to work with us because we deliver commercial, pragmatic and innovative solutions through our exceptional legal expertise and experience, on time and on budget.

We have more than 700 lawyers working with large businesses like the BBC, Pearson, Citigroup and Accenture, with government and the public sector, and also with private wealth and social enterprises as trusted advisers, providing highly commercial advice based on an in-depth understanding of their needs.

We operate across our international offices in Amsterdam, Brussels, Düsseldorf, Hamburg, Paris, London, Munich, Manchester, Birmingham, Silicon Valley and Shanghai.

 

The Team

The candidate is responsible for the German offices Hamburg, Munich and Düsseldorf and perspectively Frankfurt. The key purpose of this role is to provide 1st, 2nd and some 3rd line support to Fieldfisher staff between the hours of 09:00 – 18:00 local time. This role reports into the European IT Support Manager. The ideal candidate will be a flexible and highly self-motivated individual who thrives on both the challenge of front-line and 2nd line IT support as well as getting involved in IT project work. 

Responsibilities
  • Deal with walk ups, direct emails and telephone calls and log and record information in the IT Service Management Tool;

  • Be a point of escalation for the Service Desk, review and update all tickets assigned in the IT Service Management Tool;

  • Be a local point of contact for the technical 3rd line teams and provide remote hands as required;

  • Troubleshoot hardware and software issues, contact vendors and escalate as appropriate;

  • Record and maintain the IT Assets for the German Office;

  • Attend Change Approval Board meetings and IT Department meetings;

  • Respond to user requests in a timely manner in order to provide effective resolution of system issues and when necessary notify the IT Deskside Support Team Leader

  • Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed;

  • Process new joiners and leavers in the German offices and for other offices as required;

  • Make recommendations to improve processes and procedures and participate in implementation or take the lead in implementation as assigned;

  • Provide one-to-one desk-side support and classroom IT training to users as required;

  • Develop and maintain accurate technical documentation for systems and processes;

  • Provide meeting room support by assisting with the setting-up of video conferences and presentations and monitor videoconferences as required.

  • Required to travel to the London and Manchester offices periodically (4 times a year) for department updates, training / coaching and general team catch-ups.

  • Identify opportunities for improvement and makes constructive suggestions for change;

  • Coordinate with other IT teams on timely escalation and closure of user support hardware and software issues;

  • Coordinate with the Technical Services Team to monitor the performance of and perform routine maintenance on network infrastructure, servers, and telecommunication and audio/visual equipment;

  • Work beyond scheduled hours as necessary;

  • Manage and maintain relationships with 3rd Party suppliers;

  • Procurement of equipment in accordance with the IT Strategy and within the allocated budget;

  • Handle additional IT projects and tasks as assigned.

  • Work closely with the local management team to ensure that business needs are met

Key Skills & Experience
  • Delivering excellence to clients (both external and internal) is of paramount importance. Must be able to demonstrate a positive ‘can do’ attitude at all times.

  • Must have excellent verbal and written communications skills and be able to communicate effectively at all levels within the organisation.

  • Must be able to remain calm in a crisis, have a flexible approach to problem solving and respond positively to change.

  • Able to use independent judgment in setting priorities, determining criticality of issues and communicating those priorities to users clearly.Equally, needs to be able to work on multiple projects/priorities in a deadline-driven environment.

  • Capable of working individually and as part of a team, with the ability to take the lead on projects and problems when appropriate.

  • A ‘continuous improvement’ philosophy must be embraced.

  • Excellent time keeping and time management skills are a necessity.

Experience:

  • Experience with Windows 7, MS Office 2010 and other Microsoft operating systems

  • Experience with Active Directory

  • Experience with DHCP and DNS would be advantageous

  • Experience with Skype for Business

  • Familiarity with server room environments (MS Server 2012/R2)

  • Experience with software such as document management systems (iManage), legal forms digital dictation systems, speech recognition software (Dragon) and financial software LexisOne would be advantageous

Contact:

If you have an open-minded and forward-thinking attitude, we look forward to receiving your application. Please send your application (PDF format) in English or German, including  a covering letter and your salary expectation, to nils.repke@fieldfisher.com