Client Services - Team Member

Fox Williams offers a different career lifestyle to that of many of our much larger competitors.  The quality of our work is extremely high and the standard of our lawyers (associates) and support staff is equal to that of any major City firm. As a smaller firm, we also consider ourselves to be far more personal and friendly.  You will quickly get to know everyone from the Senior Partner to the most junior staff.  Many of our staff join us from top firms for that very reason. As a general rule, we look for a very strong academic background coupled with good relevant experience. 

To provide and maintain a great client service to the Visitors, Partners and staff of our busy City Legal Firm, whilst maintaining a friendly professional approach. The client services team operate in a fast-paced environment so multi-tasking under pressure is a requirement of all team members.

• pening up and preparing the Reception and meeting rooms for the day ahead.
• Greeting clients and visitors on arrival.
• Managing the switchboard efficiently; answering all calls in a professional, friendly manner.
• Liaising with colleagues to manage all meeting requests; responsible for the efficient running of the daily calendars for our 11 meeting rooms using Outlook.
• Responsible for setting up of IT equipment (inc video conferencing) in meeting rooms.
• Responsible for ordering any external catering needed for meetings.
• Responsible for preparing the catering (and refreshments) for all meetings (including Breakfast, Lunches and Dinners).
• Maintaining stock levels and supplies within meeting rooms and T Points.
• Keeping Meeting rooms and T Points clean at all times.
• Preparing new starter passes.
• Keeping an accurate record of temporary passes and keys.
• Ad hoc copying and scanning for visitors.
• Administrative duties.
• Building strong friendly relationships with other departments to create a great team ethic
• Working with the Marketing team to plan, set up and host events.

• Confident in using Microsoft Office suite (Outlook, Excel and Word)
• Experience of working in a busy environment
• Excellent organisation and prioritisation skills.
• Excellent communication skills, with the ability to adapt and communicate with colleagues and clients in a highly pressurised environment.
• A professional telephone manner.
• Fosters strong team ethic.
• A flexible, pro-active and co-operative approach to work, particularly in relation to availability and cover.
• High attention to detail.