Client Services Coordinator

Fox Williams offers a unique opportunity to advance your career in a personable, progressive and entrepreneurial environment.  Our people and culture are important to us and central to everything we do. We continually strive to create and maintain a friendly and supportive environment for our staff.   You will quickly get to know everyone from the Senior Partner to the most junior staff.  Whilst we are recognised for our strong culture and investing in our people, we are equally well known for our high profile matters, quality of our work and solving our clients’ most complex legal issues. 

Client Services/ Office Services/ Front of House

To provide and maintain a great service to the Visitors, Partners and staff of our Firm, whilst maintaining a friendly professional approach. Making sure the firm’s high standards are met each day and that every team member is valued.

• Making sure the daily rota for Client Services is current and up to date.
• Leads and motivates the team, evaluating and discussing training with the Office Manager should any be required.
• Responsible for the punctuality, presentation and appearance of the Client Services team
• Opening up and preparing the Reception and Meeting rooms for the day ahead.
• Greeting clients and visitors in a professional manner on arrival.
• Answering all calls internal and external in a professional manner.
• Managing the switchboard efficiently
• Taking responsibility for the team budget
• Proactive in working with the Marketing team to plan, set up and host events.
• Liaising with colleagues to book and set up internal and client meetings.
• Ordering and preparing the catering for in house lunches and meetings.
• Maintaining stock levels and supplies within meeting rooms and T Points.
• Keeping Meeting rooms and T Points clean, refreshed and tidy at all times.
• Preparing new starter passes and forms.
• Responsible for keeping an accurate record of Temporary Passes and keys.
• Building strong friendly relationships with other departments to create a great team ethic.
• Ad hoc copying and scanning for visitors.
• Administrative duties.
• Setting up of IT equipment in meeting rooms.

• Excellent communication skills, with the ability to adapt and communicate with colleagues and clients in a highly pressurised environment.
• Ability to take ownership of all aspects of the Client Services
• Proven experience working on a busy reception desk, preferably within a law firm
• A professional telephone manner.
• Has a strong team ethic
• A flexible, pro-active and co-operative approach to work, particularly in relation to availability and cover.
• Excellent prioritisation skills.
• High attention to detail.
• Confident IT skills and willing to learn new systems