Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Piraeus, Singapore, Monaco and Hong Kong. With more than 1300 people including 180 partners, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.
Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services. |
Job Title: Claims Handler (CH1)
Hours: 37.5 hours per week
Department: HD Casualty Claims Solutions
Location: Liverpool
Brief Job description
Key duties include, but are not limited to:
- Pro-actively manage a caseload of Public Liability (Property Damage) claims up to a reserve value of £5,000 and some supervised minor Public Liability (Injury) claims up to a reserve of £2,000 from inception to conclusion
- Refer any claims in excess of authority limit to an appropriate level
- Assist in progressing other claims outside of own caseload
- Ensure quality, service standards and productivity levels are maintained to a high standard
- Contribute to continuous improvement in service delivery to clients
- Continually adhere to client specific & legal protocols
- Create accurate Claims Management System records
- Support the firms values and policies in a professional manner
- Assist in identifying own training needs
- Be supportive of change within the claims handling teams
- Develop client contacts and an understanding of the client culture
- To advise Team Leader/Claims Unit Service Manager of any client issues
- Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks
Candidate Requirements
- Casualty claims experience
- Customer service experience
- Experience of using Microsoft Word and email
- Excellent attention to detail
- Negotiation skills
- Communication skills
- Organisational skills
- Excellent time keeping skills
- The ability to work as a team and independently
- The ability to manage own workload
All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure Scotland. Any offer of employment made is conditional upon completion of all checks.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Hill Dickinson Values: Trust ~ Innovation ~ Collaborate ~ Respect |
