IT Analyst

Lewis Silkin is a UK top-100 commercial law firm with offices in London, Oxford, Cardiff, Dublin and Hong Kong. The firm is recognised by clients and industries alike as being distinct: for its deep understanding, insight and advice to creative, innovative and brand-focused businesses; for its market-leading international practice in employment, immigration and reward; and for delivering pragmatic, commercial advice in a refreshingly human way.

With 59 partners and more than 300 staff, the firm is structured around two key divisions.

With over 100 lawyers, Lewis Silkin’s employment and immigration team is consistently top-ranked offering an unrivalled service supporting clients, including many of the world’s leading businesses, on their HR, employment and immigration law needs domestically and internationally. 

The creators, makers and innovators team is made up of leading advisers for creative, innovative and brand-focused businesses, offering a deep understanding of the industry sectors in which clients operate combined with real expertise across a wide range of legal services. From start-ups to multinationals, the firm’s comprehensive and commercially focused advice helps clients succeed in an increasingly complex and converged international marketplace.

We are looking for an enthusiastic IT Analyst to join our team. Reporting directly to the Service Desk Manager, the IT Analyst will assist in the day-to-day operational support of the firm’s IT systems and users. The position is within a small IT team working mainly on the IT helpdesk and will encompass user support (both in person and over the telephone), systems operational support, application support, development and testing, change control and documentation.

The successful applicant should:

• Have a proven track record in troubleshooting IT Systems preferably within a law firm and have the ability to quickly learn and adapt to new applications

• Is able to follow IT processes and pays careful attention to detail

• Be able to accept tasks and advice from other more senior members of the department including the Head of IT and Service Desk Manager

• Ability to work autonomously and within a team

• Be willing to work out of hours when required and at short notice

• Capable of working to tight deadlines, sometimes under pressure

• Demonstrate a high level of customer service and professional approach. They should be able to communicate effectively with non-technical staff and members of the IT team.

The ideal candidate will have knowledge/experience in the following systems.

• Have a relevant IT qualification and/or previous experience of working in a legal environment supporting standard legal systems including or similar to, Thomson Elite 3E, Intapp Time, Intapp Open, Mimecast, Bighand

• Understanding SharePoint technology

• Excellent knowledge of Windows 8.1 +, Office 2010/2013 +

• Freshservice or similar Service Management tools

• MDM, troubleshooting IOS, Android and Blackberry devices

• Citrix

• Active directory administration

• Knowledge of Document Management Systems

• Knowledge of installing and troubleshooting printers and network printing

• Understanding of video and voice conferencing