IT Administrator

Experience level: Entry level
Term: Permanent
Working hours: Full-time
Department: IT
Location: Basingstoke
Company background

Penningtons Manches Cooper is a leading UK and international law firm which provides high quality legal advice tailored to both businesses and individuals. We address the specific objectives of each client through our flair and technical expertise and offer a personal service founded on a strong team ethic.

Today, we have UK offices in the City of London, Basingstoke, BirminghamCambridge, Guildford, Oxford and Reading while our growing overseas network stretches from Asia to America through our presence in Singapore, Piraeus, Paris, Madrid and Sao Paulo. With 141 partners and over 850 people in total, our main areas of practice are dispute resolution, corporate and commercial, real estate, private client and family.

We have established a strong reputation in a variety of sectors, particularly private wealth, shipping, technology and property. Our lawyers are also recognised for their expertise in life sciences, education, retail, sports and entertainment and international trade. In these areas, we're acknowledged for our unparalleled market insight.

By joining forces with the partners and staff of Thomas Cooper in July 2019, we have added significant depth to our core practice. The move builds on the expansion of our litigation and arbitration offering and has introduced us to the maritime community in which Thomas Cooper has long been a key player.

Our continuing commitment to excellence is backed by a track record which dates back nearly 300 years. We pay great attention to matching your requirements with the right skills, delivered cost effectively and within the appropriate timescale.

Among our clients we count multi-national corporations, public companies, professional partnerships, banks and financial institutions as well as private individuals, owner managed businesses and start-ups. We are conscious that our culture and close working relationships are vital assets and we are determined to maintain these as we increase in size. 

Our broad international focus is supported by well-established links with law firms throughout the world. Penningtons Manches Cooper is a member of Multilaw and the European Law Group, networks with representatives in over 100 countries, and many of our lawyers play leading roles in various international bodies.

Summary of role

 

The IT Admin will provide support to IT Department and its customers.  The successful candidate will have a pro-active attitude, excellent organizational skills and an aptitude for working with applications/systems.

 

Key responsibilities:

 

  • To act as the main point of contact for central IT Administration
    • IT Purchasing
    • Contract Management
    • Asset Management
    • Extranet site creation
    • Telephony Administration
    • Collating helpdesk statistics / reporting
    • Software licensing management
  • Receiving of logged incidents or requests from the Service Desk and dealing with these accordingly
  • To supplement the helpdesk team by being an available agent on the helpdesk when required.
  • To ensure that an accurate record of all company IT assets within the ITSM is kept and that all issues/fixes are recorded against the correct item.
  • To maintain a high degree of customer service Administration of AD – ensuring compliance of all company policies
  • Project support
  • Liaise with 3rd party vendors
  • Obtain multiple quotes for required equipment to assist with procurement.
  • Any other reasonable task as required by the IT management team

 

Secondary responsibilities:

 

  • To act as a single point of contact for all IT issues and requests via telephone, email, and walk-up. 
  • Receiving, logging, triaging and correctly assigning/categorising all calls 
  • Escalation to the IT Support Supervisor any tickets that are close to their SLA or are not able to be resolved. May require a problem to be raised or a complaint received from the customer about the level of service received 
  • To ensure that all calls are recorded in the ITSM tool and that the customers details are checked and amended where needed 
  • 1st troubleshooting business applications, shared applications, hardware, mobile, telecoms and printers 
  • Troubleshoot basic connection issues 
  • Take ownership of all incidents raised on the Service Desk and follow up on the status of these on behalf of the customer and providing timely updates 
  • To maintain a high degree of customer service for all support queries, adhering to all service management principles 

 

 

Essential and desirable criteria
  • Excellent communication skills, telephone manner and face-to-face - essential
  • Excellent organisational and prioritisation skills
  • Previous experience of autonomous role would be beneficial
  • Experience of AD administration
  • Experience of WIN 8/10
  • Experience of Office 2013/2016/O365
  • A self-motivated, pro-active individual who gains satisfaction from delivering customer focussed services