It is the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams; together we win. As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!
We believe in trusting our people to make the right decisions for themselves from how you dress, to how, when and where you work – we focus on outputs.
Want to find more about our amazing benefits?
Our Team:
Our Risk team of around 10 people is based in the Birmingham and Leicester offices. Reporting to General Counsel, the team takes a proactive approach and works closely with the firm to manage risk, ensure compliance with legal and regulatory requirements and embed a best practice culture across our eight offices.
Agile Working:
We embrace agile working and offer a blended approach to where and how we work
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon, Lincoln and Sheffield. This role will be predominantly home based with travel as required into any of our office hubs.
The role:
We have a brand new opportunity for an enthusiastic Administrator looking to join our Risk team on a fixed term of 6 months.
You will support the Risk Advisers to assist with complaints, assessing and filtering these to the relevant areas and maintaining an accurate record until the matter is closed.
You will be responsible for the effective delivery of all elements of this process – from acknowledgement of the issue, investigation and resolution, to reporting and trends analysis to reduce re-occurrence of issues.
This role would suit someone with a proactive approach to problem solving, who enjoys and works well under pressure, and is looking for excellent development in a collaborative team.
You key duties will be:
- supporting the complaints process and ensure an accurate record is maintained of all matters
- ensuring all parties are kept up to date with the progress of the complaint in a timely manner
- working closely with the Risk Advisers across the risk team to provide general administrative support, to include:
- taking telephone calls and dealing with (or escalating) initial enquiries about risk and compliance issues including complaints
- assisting with the Risk Team inbox and answering simple queries or delegating to relevant member of the team
- supporting on paper and electronic filing
- assisting with internal auditing of files / work areas to ensure compliance, to include the maintenance of records, assistance in risk and best practice improvement projects
- reporting to the team on regulatory and legislative changes (identified through monitoring of a variety of sources) which could impact the relevant legal groups / the wider profession
- assisting with SRA and other regulatory issues including updating and renewal of certification
Skills and experience you will have:
- a minimum of 6 months’ experience of working in a legal environment, preferably within a risk and/or compliance team
- excellent organisational skills
- first-class IT skills
- excellent communication skills – written, verbal and report writing
Key competencies you will need:
- strong interpersonal skills and the confidence to handle sometimes challenging telephone calls
- excellent attention to detail and accuracy, as well as the ability to prioritise workload
- the ability to communicate effectively at all levels
- commitment, flexibility, and a team player approach drive, enthusiasm, commitment and a team player approach
- the ability to work independently, using your initiative when required
- to be comfortable working as part of a team and receiving feedback to develop in your role
- a flexible approach with the ability to change plans as circumstances evolve
- to be keen to learn new processes and develop your knowledge in the context of your role
- to be resilient and able to work in a fast paced environment
About you – you will be:
- highly enthusiastic, willing to go the extra mile and be happy to go beyond the job description
- respectful towards others and have a positive, willing and ‘can do’ attitude
- keen to learn, interested in driving your own career progression and be proactive in taking ownership
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Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs. |
