Knowledge Management Assistant

Company: Shakespeare Martineau
Closing date: 31/08/2021
Term: Permanent
Working hours: Full-time
Team: Managed Legal Services
Location: Birmingham
Let us introduce ourselves…

It is the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams; together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves from how you dress to how, when and where you work – we focus on outputs.  

Meet the team:

Knowledge Management (KM) is one of the main pillars of our Managed Legal Services (MLS) offering. The flow of knowledge, into, within, and out of the firm, and the embedding of critical knowledge into the firm, is a process that is essential to the growth and development of Shakespeare Martineau. The KM team facilitate collaboration, sharing and networking throughout the firm to improve the flow of knowledge, whether that is technical legal information about cases, legislation and regulation; client information for cross-selling; or experiences and top tips.

The opportunity:

Are you looking to gain experience and variety in a legal information services role? Do you thrive working in a fast paced and client focused environment? Are you interested in joining a growing business with a strong track record of progression and development for its people? If this sounds like you, we want to hear from you…

As we thrive to become one of the most admired top 30 law firm by 2025 we have an exciting opportunity for a Knowledge Management Assistant to join our Managed Legal Services Team.

The role will sit within our newly created Knowledge Management team. As part of the team you will help create, share and leverage our knowledge in the most effective way to meet client and business needs across the firm.

Your key duties will be:

  • supporting a broad range of knowledge management work, current awareness activity, and providing research support to the knowledge management team, our people, and other business services functions. This will include:
  • managing and developing Knowhow, its reuse and exploitation through precedents, practice notes, training and knowledge packs;
  • undertaking legal and business intelligence research to provide support with client matters and business development activities. This service will include Horizon Scanning ensuring our legal teams are up to date with the latest developments, trends and other changes in their focus specialisms and specific clients;
  • providing provision and support with knowledge-based client marketing (newsletters, seminars, social media), so that the minimum amount of non-chargeable time is spent for the maximum return
  • raising awareness of knowledge management resources and providing training to ensure resources and systems are used efficiently and productively
  • managing and evaluating the available research resources and databases to include archiving, password management and general knowledge management housekeeping duties
  • helping to promote the knowledge management service to the wider firm
  • keeping up-to-date with best practice and emerging trends in knowledge management

Skills and experience you will have:

The candidate should have an interest in developing a career in knowledge management within the legal information sector. Full training will be provided to develop skills.  The following are desirable but not essential:

  • experience working in a similar knowledge management or information services role
  • research skills and experience working with legal electronic databases
  • strong communication skills
  • confidence working with IT and the ability to learn new IT systems
  • experience in the provision of training

Key competencies you will need:

  • to be highly organised, with sound judgment and attention to detail
  • to be self-initiating and take a pro-active approach towards projects; seek direction and advice as needed but also prepared to take ownership and progress tasks independently
  • the ability to meet deadlines and remain focused
  • the ability to communicate effectively and clearly in a multi-cultural environment
  • credibility, and the ability to build strong relationships with stakeholders
  • confidence to works within virtual team setting

How we work:

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will have a blend of home and office working within our Birmingham or another West Midlands hub.

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.


Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.