Receptionist

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Want to find more about our amazing benefits?

To provide truly outstanding client service we work as one team.  Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market leading expertise to our clients.  The Groups include; Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.

Our Operations team is at the core of our business. It is made up of 3 sub teams – Facilities, Client Services and Reception totalling around 60 people based across all our office locations.

The teams provide an excellent and proactive support service to our internal and external clients. From ensuring that all visitors to the firm receive a warm welcome to providing a well maintained and safe working environment and ensuring the smooth running of our facilities, they put hospitality and service at the heart of everything they do.

Are you an experienced professional Receptionist looking for a new challenge? Do you have strong prioritisation skills, a solid work ethic and boast a keen eye for detail? Are you looking for a rewarding role in a dynamic and expanding law firm? If so read on....

We are looking for a Receptionist to join our Reception team in Stratford, part of the firm’s Business Operations team for a period of 12 months.

Acting as the face of the company, this role is all about service excellence, whether it is answering the telephone or serving refreshments for client meetings.

We are looking for an enthusiastic individual who wants to do everything superbly well and where nothing is too much trouble. 

Your key duties will be:

• managing a busy reception, meeting and greeting visitors and clients
• providing catering to client meeting rooms
• organising meeting rooms and provisions for refreshments
• handling telephony work
• carrying out general administration duties
• organising couriers on request
• ensuring stock is maintained; to include monitoring and ordering of catering supplies
• liaising with internal clients and external clients to provide excellent client service

Working hours are on a shift basis covering between the hours of 7.30am to 6pm Monday - Friday; working 37 hours in total per week.

Skills and experience you will have:

• a minimum of 6 months’ previous experience in a Receptionist role gained within a legal or professional services environment
• previous telephony experience is essential
• excellent communication skills and strong attention to detail

Key competencies you will need:

• a professional presentation
• excellent communication and organisational skills
• to be willing to go the extra mile for internal and external clients
• a high degree of flexibility with regard to working hours
• to be able to prioritise and be proactive
• to be a team player and want to make a difference
• most importantly, to have a passion to deliver a truly excellent service every time

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be based from our Stratford office.

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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.