Client Services Assistant

Shakespeare Martineau is a Top 55 law firm that combines creativity, commerciality and clarity. We work with blue-chip companies, leading organisations, high street brands and individuals across the country.

As enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.

We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential.

Our people have a blend of excellent technical and business skills with the talent to do things differently. Here you’ll find top quality work, cutting edge training, high profile clients, and supportive colleagues.

We think it could be time you joined us.

To provide truly outstanding client service we work as one team.  Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market leading expertise to our clients.  The Groups include; Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.

Our Operations team is at the core of our business. It is made up of 3 sub teams – Facilities, Client Services and Reception totalling around 60 people based across all our office locations.

The teams provide an excellent and proactive support service to our internal and external clients. From ensuring that all visitors to the firm receive a warm welcome to providing a well maintained and safe working environment and ensuring the smooth running of our facilities, they put hospitality and service at the heart of everything they do.

This role is all about service excellence, whether it is answering the telephones or serving refreshments for client meetings.  We are looking for an enthusiastic individual who wants to do everything superbly well and where nothing is too much trouble. 

Your key duties will be:

• organising of meeting rooms and the provision of refreshments
• conducting receptionist duties on a rotational basis
• meeting and greeting clients
• organising room bookings for client meetings

The working hours are on a shift basis covering 8am to 6pm Monday to Friday, working 37 hours in total per week.  Flexibility will be required according to business needs.

Skills and experience you will have:

• a minimum of 12 months’ recent experience in a similar role within a legal or professional services environment
• previous experience of telephony work
• a professional presentation, excellent communication skills and strong attention to detail

Key competencies you will need:

• to be proactive and enthusiastic to provide good service to clients
• a high degree of flexibility with regard to working hours
• a passion to deliver a truly excellent service every time

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be based in our Stratford-upon-Avon office. 

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.