Client Services Assistant

Shakespeare Martineau is a law firm with big ambitions for both our clients and our people. We are one firm of original thinkers, inspired to create an outstanding future for our clients, our people and our community. 

Working with organisations of all sizes our team delivers a broad range of specialist legal services, and has particular expertise across sectors including but not limited to; energy, education, banking & financial services, investment funds and advanced manufacturing.  

Our vision is to be the outstanding legal force in our specialist sectors and markets. Our people are renowned for their flair and individuality.  We recruit people who have a blend of excellent technical and business skills with the talent to do things differently.

We firmly believe that people and spirit are at the heart of everything we do. Our commitment is to help all our people fulfil their careers and ambitions and we strive to create an environment where each individual can understand and then achieve their full potential. Great performance for us is a blend of excellent technical and business skills and the talent and drive to do things differently.

The role:

This role is all about service excellence, whether it is answering the telephones or serving refreshments for client meetings.  

We are looking for enthusiastic individuals who want to do everything superbly well and where nothing is too much trouble. 

Your key duties will be:

• an emphasis on telephony work
• the organisation of meeting rooms and provision of refreshments
• receptionist duties on a rotational basis
• meeting and greeting clients
• organising room bookings for client meetings

The working hours are on a shift basis covering 8am to 6pm Monday to Friday, working 37 hours in total per week. 

Key competencies you will need:

• a professional presentation
• excellent communication and organisational skills
• to be proactive and enthusiastic to provide good service to clients
• a high degree of flexibility with regard to working hours
• most important of all is a passion to deliver a truly excellent service every time

Some previous experience of telephony work will be advantageous.

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.