First Notification of Loss Claims Handler

Shakespeare Martineau is a law firm with big ambitions for both our clients and our people. We are one firm of original thinkers, inspired to create an outstanding future for our clients, our people and our community. 

Working with organisations of all sizes our team delivers a broad range of specialist legal services, and has particular expertise across sectors including but not limited to; energy, education, banking & financial services, investment funds and advanced manufacturing.  

Our vision is to be the outstanding legal force in our specialist sectors and markets. Our people are renowned for their flair and individuality.  We recruit people who have a blend of excellent technical and business skills with the talent to do things differently.

We firmly believe that people and spirit are at the heart of everything we do. Our commitment is to help all our people fulfil their careers and ambitions and we strive to create an environment where each individual can understand and then achieve their full potential. Great performance for us is a blend of excellent technical and business skills and the talent and drive to do things differently.

Our Litigation & Dispute Resolution group has a long-standing experience of working with some of the most successful and influential businesses in the UK and also internationally. Our specialist teams combine expertise with a sound understanding of the commercial landscape to provide exceptional solutions for every aspect of our clients’ corporate requirements.

Our niche Uninsured Loss Recovery team, Corclaim, consists of specialists who solely focus on recovering uninsured losses for businesses in the public and private sectors who have sustained loss or damage to property resulting from the actions of others. We recover these costs and losses from the “at fault” party or their insurers. We have particular expertise in the application of the Road Traffic Act, European regulations in relation to vehicle insurance and all matters relating to the Motor Insurers Bureau so far as these matters relate to the recovery of damages. Our clients include retailers, construction companies, utility providers, hire operators, logistics businesses and  any business that operates its own vehicle fleet or has exposure to property risks and can provide repeat / volume instructions. In the last twelve months we have handled almost 7,000 cases, issued 2,700 legal proceedings and recovered £6.9m of client damages.

The role:

There will be opportunity for the successful candidate to progress towards a fee earning / case handling role with training and support provided.

No legal experience is necessary and training will be provided.

Your key duties will be:

• opening claims on the firm’s financial system and case management system (I-cor)
• undertaking conflict searches
• undertaking preliminary enquiries on each claim including DVLA searches, driver questionnaires
• assisting claims handlers with the processing of claims
• sending letters before action (LBA’s) to third parties
• drafting own correspondence and documents
• sourcing witness questionnaires
• informing the client of the progress of a claim and taking new instructions over the phone, by letter or email
• general administration, including archiving, billing and file management
• identifying personal injury and referring to the appropriate team
• answering telephone queries
• opening and sorting incoming post

Skills and experience you will have:

• a minimum of 3 ‘A’ Levels grade A-C (or equivalent)
• no legal experience is necessary

Key competencies you will need:

• the ability to work well in a team and develop good working relationships with colleagues and others
• good communication skills with the confidence to liaise openly and clearly with colleagues and clients
• the ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
• to be able to demonstrate flexibility, initiative and confidence in your own ability

About you – you will be:

• highly enthusiastic, willing to the extra mile and be happy to go beyond the job description
• respectful towards others and have a positive, willing and ‘can do’ attitude
• keen to learn, interested in driving your own career progression and be proactive in taking ownership of this

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.