Client Services Team Leader

Shakespeare Martineau is a law firm with big ambitions for both our clients and our people. We are one firm of original thinkers, inspired to create an outstanding future for our clients, our people and our community. 

Working with organisations of all sizes our team delivers a broad range of specialist legal services, and has particular expertise across sectors including but not limited to; energy, education, banking & financial services, investment funds and advanced manufacturing.  

Our vision is to be the outstanding legal force in our specialist sectors and markets. Our people are renowned for their flair and individuality.  We recruit people who have a blend of excellent technical and business skills with the talent to do things differently.

We firmly believe that people and spirit are at the heart of everything we do. Our commitment is to help all our people fulfil their careers and ambitions and we strive to create an environment where each individual can understand and then achieve their full potential. Great performance for us is a blend of excellent technical and business skills and the talent and drive to do things differently.

The role:

The key feature of this role is to ensure all required tasks of the reception and client services team are completed daily to provide a comprehensive and efficient reception, switchboard and bookings service that meets the needs of the partnership, its internal colleagues and clients. This is a supervisory role within the client services team.

Working hours are on a flexible shift basis covering 8am to 6pm Monday to Thursday and 8am to 5.30pm on Friday, working 37 hours in total per week.

Your key duties will be:

• the supervision of the reception/client service team
• ensuring  reception services are delivered with the high standard expected by the firm and the Head of Client services
• ensuring telephones are answered within the first 3 rings and monitor call logs regularly
• carrying out the reception  training for new staff and identifying ongoing training needs for the team liaising with your line manager
• ensuring meeting rooms are maintained to a high standard
• ensuring  meeting room bookings are managed efficiently and special requests/events are set up as required
• assisting your line manager with any special projects and events required by the firm
• updating the team with communications ensuring everyone is regularly informed of new procedures on the service desk
• ensuring kitchen stocks and meeting room stocks are ordered on time and monitored regularly
• ensuring daily tasks are completed for reception and the service desk areas, opening and closing procedures are followed
• managing staffing levels on telephones and front desk when staff sickness occurs

Key competencies you will have:

• a high degree of drive, self-motivation and energy
• a “can-do” personality, able to make things happen
• a confident, dynamic, inspiring and outgoing personality   
• commitment to delivering excellent levels of service to internal and external clients at all times
• the ability to react to change and prioritise accordingly
• the willingness to be flexible, performing responsibilities not identified in the above duties and assuming responsibilities as the firm’s needs change
• to be a completer/finisher with a strong focus on getting things done
• to be a team player and want to make a difference

Please note the closing date for this role is Wednesday 29 March at midday.

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.