Credit Controller

Shakespeare Martineau is a law firm with big ambitions for both our clients and our people. We are one firm of original thinkers, inspired to create an outstanding future for our clients, our people and our community. 

Working with organisations of all sizes our team delivers a broad range of specialist legal services, and has particular expertise across sectors including but not limited to; energy, education, banking & financial services, investment funds and advanced manufacturing.  

Our vision is to be the outstanding legal force in our specialist sectors and markets. Our people are renowned for their flair and individuality.

We firmly believe that people and spirit are at the heart of everything we do. Our commitment is to help all our people fulfil their careers and ambitions and we strive to create an environment where each individual can understand and then achieve their full potential. Great performance for us is a blend of excellent technical and business skills and the talent and drive to do things differently.

The role:

We are looking for an experienced Credit Controller to join our Birmingham-based Finance team, part of the firm’s Business Operations group.

You will work as part of a small team who are very busy, hardworking, supportive and good fun!

Your key duties will be:

• managing own portfolio of divisional debts
• recovering the firm’s outstanding debts via telephone, letter and email up to litigation stage
• liaising with the firm’s internal and external clients and other firms of solicitors, banks and insolvency practitioners
• dealing with fee earners to review their outstanding accounts and advising on how to resolve disputes relating to invoice queries and account problems to achieve payment /satisfactory resolution
• minimising the firm’s exposure to overdue debt by commencing recovery action at the earliest opportunity in accordance with the firm’s terms and conditions of payment
• undertaking projects and any other tasks, as directed by the line manager

Skills and experience you will have:

• previous experience of working in a law firm is preferred
• ideally at least 3 to 4 years’ previous experience, preferably from working within a law firm
• to be studying or have attained CICM accreditation (or equivalent) is desirable
• strong Excel skills with the ability to manipulate data and present it well; experience of pivot tables is an advantage

Key competencies you will need:

• to have excellent communication skills, including a professional and courteous telephone manner
• to have the ability to handle difficult debtors in a confident and assertive way
• to be able to cope with a high volume workload and work well under pressure and to tight deadlines
• to have accurate keyboard skills and strong attention to detail
• to enjoy working with figures

About you – you will be:

• highly enthusiastic, willing to go the extra mile and be happy to go beyond the job description
• respectful towards others and have a positive, willing and ‘can do’ attitude
• keen to learn, interested in driving your own career progression and be proactive in taking ownership of this

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.