Client Services Assistant

Shakespeare Martineau is a leading law firm that combines creativity, commerciality and clarity. We work with blue-chip companies, leading organisations, high street brands and individuals across the country.

Our multi-disciplinary team delivers a broad range of specialist legal services, and particularly stands out for its expertise across sectors including, but not limited to: energy, education, banking and financial services, investment funds, healthcare and advanced manufacturing. 

We’re proud of our people’s varied backgrounds and expertise. Our different qualities stand out and make us interesting to our clients.

We firmly believe in working hard and being ambitious. We look to recruit and develop talented people to achieve their potential - and who will contribute to achieving ours too.

Here you can fulfil your ambitions, whatever they are and however rapidly you want to achieve them. Together, and individually, we create exceptional results.

To provide truly outstanding client service we work as one team.  Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market leading expertise to our clients.  The Groups include; Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.

Our Operations team is at the core of our business. It is made up of 3 sub teams – Facilities, Client Services and Reception totalling around 60 people based across all our office locations. 

The teams provide an excellent and proactive support service to our internal and external clients. From ensuring that all visitors to the firm receive a warm welcome to providing a well maintained and safe working environment and ensuring the smooth running of our facilities, they put hospitality and service at the heart of everything they do.

The role:

This role is all about service excellence, whether it is answering the telephones or serving refreshments for client meetings.  We are looking for enthusiastic individuals who want to do everything superbly well and where nothing is too much trouble.

Your key duties will be:

• an emphasis on telephony work; to professionally and efficiently route client calls for the firm in accordance with client requirements
• the organisation of meeting rooms and provision of refreshments
• receptionist duties on a rotational basis
• meeting and greeting clients
• organising room bookings for client meetings

The working hours are on a shift basis covering 8am to 6pm Monday to Friday, working 37 hours in total per week. Flexibility will be required according to business needs.

Key competencies you will need:

• a professional presentation
• excellent communication and organisational skills
• to be proactive and enthusiastic to provide good service to clients
• a high degree of flexibility with regard to working hours
• most important of all is a passion to deliver a truly excellent service every time

Some previous experience of telephony work will be advantageous.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.