It is the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams; together we win. As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!
We believe in trusting our people to make the right decisions for themselves from how you dress, to how, when and where you work – we focus on outputs.
The Team:
Our Litigation Services & Dispute Resolution group has a long-standing experience of working with some of the most successful and influential businesses in the UK and also internationally. Our specialist teams combine expertise with a sound understanding of the commercial landscape to provide exceptional solutions for every aspect of our clients’ corporate requirements.
Our Debt & Asset Recovery team offers significant expertise in both areas of debt recovery, and asset recovery. We act for many large national companies some of whom we have served well for 25 years or more.
The team handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.
We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential; having a blend of excellent technical and business skills we have the talent to do things differently.
Here you’ll find top quality work, cutting edge training, high profile clients, and supportive colleagues.
The role:
Are you enthusiastic and keen to learn and develop your skills? Do you possess lots of initiative and a practical approach? Are you interested in driving your own career progression within a dynamic and expanding law firm? If so read on....
We’ve got talented teams of people looking for you! You’ll be trained up to manage your own caseload. It’s a varied and busy workload involving plenty of client liaison so you will need to enjoy telephone work and juggling a busy day!
The hours:
We are committed to providing a service to our clients between the hours of 8am to 8pm on Monday to Thursday, 8am to 6pm on a Friday and 9am to 1pm on a Saturday. The role will normally involve working to shift patterns to accommodate these hours. This typically involves working one 11.30am – 8pm shift per week and no more than 2 Saturdays per month.
A typical shift pattern is:
Mondays to Thursdays: 8am - 4.30pm OR 9am - 5:30pm (one day to be worked 11.30am - 8pm)
Fridays: 8am - 4pm OR 9am -5pm
Saturdays (no more than 2 per month) 9am – 1pm
Where possible, we will consider candidates looking for part-time opportunities.
Your key duties will be:
- working as part of a team to progress matters
- having responsibility for the day to day management of your own case load
- processing claims from initial instruction through to, and including, all methods of enforcement
- issuing and preparing claims and statutory demands
- managing large volumes of calls in a timely and effective manner
- liaising with enforcement officers
- liaising with and meeting clients
Skills and experience you will have:
- a minimum of 6 months’ administration experience, ideally gained within a legal or professional services environment
- competency with IT systems to include Microsoft Word and Excel
- experience gained in the area of debt or asset recovery will be advantageous
- previous experience of running your own caseload and / or using a case management system is ideal, but not essential
Key competencies you will need:
- the ability to work well in a team and develop good working relationships with colleagues and others
- good communication skills with the confidence to liaise openly and clearly with colleagues and clients
- the ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
- to be able to demonstrate flexibility, initiative and confidence in your own ability
About you – you will be:
- highly enthusiastic, willing to the extra mile and be happy to go beyond the job description
- respectful towards others and have a positive, willing and ‘can do’ attitude
- keen to learn, interested in driving your own career progression and be proactive in taking ownership of this
How we work:
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be predominantly home based with travel as required into our Birmingham or Stratford-upon-Avon hubs. |
