IS Support Manager

Weightmans is a Top 45 law firm with offices throughout the UK. Having been recognised as the leading legal employer at the annual Britain's Top Employers awards 2021 and achieved record rankings in Chambers UK.

The independent research showed "Weightmans provides exceptional employee conditions, nurtures and develops talent throughout all levels of the organisation."

We are truly committed to fostering a culture of equality and diversity, where each individual in the firm is respected and recognised on merit for the work that they do.

We strongly encourage applications from people of all ethnicities, genders, sexual orientations and disabilities. Please let us know if you require any reasonable adjustment at any stage of the application process.

Please feel free to note your preferred pronouns in your application.

Work for a firm where people matter – work for Weightmans.

As well as being immensely proud of the work we carry out for our clients and the culture we provide to our people we offer a wide range of benefits including;

• 28 days’ annual leave plus bank holidays (pro rated for part time)
• Agile / working from home including provision of home office equipment
• Healthcare cover/ Medicash
• Pension plan
• Life Insurance 4 X salary
• Interest free travel loan scheme
• Employee Assistance Programme including counselling, legal and consumer advice service
• Discounted gym membership
• Discounted dental ccheme
• Cycle to work scheme
• Offers & discounts
• Great reward and recognition scheme
• Social Committee and CSR committee on each site

Our Information Systems team is made up of many teams that work together to support Weightmans' information systems and infrastructure. The teams include: development; operations; project services; and support.

The IS Support Manager will be responsible for the day-to-day delivery of an IS Support Service to the organisation, they will assist in developing the services, whilst nurturing positive relationships with the customer-base and other teams. The post-holder will provide professional leadership and operational management to the team, taking responsibility for the development of the team, implementing service standards and developing processes based on industry best practice. They will ensure that the IS support service is efficient, effective and can adapt to changing circumstances.

• Own the processes of Incident, Request, Problem, Change and Asset Management, and ensure that the support teams follow the processes in a measured and auditable way
• Ensure the support process remains relevant and work with the IS Service Delivery Manager to undertake continual process improvements
• Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support
• Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyse patterns and trends
• Ensure that systems remain available to users, by the application of preventative maintenance; including the comprehensive patching of desktops, servers, and hardware to maintain a good security position
• Lead the department’s response to ISO 27001 and Cybersecurity Plus audits ensuring that all activities are completed, and documentation is in place to maintain certification
• Work with the Implementation Manager to develop plans for dealing with complex requests for change or for the introduction of new services; evaluating risks to integrity of infrastructure inherent in proposed implementations and review the effectiveness of change implementation
• Line-manage all members of the team, to develop their skills both individually and as a team including the induction, appraisal and performance management of team members and the management of sickness/absence and conduct etc.
• Act as the main point of contact for service escalations and incidents and put in place channels to keep the business appraised of the situation

This list is not intended to be exhaustive, and you will have other duties and responsibilities that fall within the remit of this role.

Please note:

• Any reference to experience or PQE in our adverts or job descriptions is to be used as a guideline only. We welcome applicants from all backgrounds and with different levels of experience who can demonstrate that they fulfil the requirements of the role.

• The successful candidate appointed to this role will be subject to our standard background checking process, and any offer of employment made is conditional upon successful completion of those checks. Further details can be obtained from the Recruitment team.

• We're committed to diversity and inclusion and to creating an environment where everyone can reach their full potential.  For more information please click  on the following link:

https://www.weightmans.com/about-us/diversity-and-inclusion