Senior Infrastructure Systems Manager

An excellent opportunity has arisen for a Senior Infrastructure Systems Manager to join the Technology Department in our Grimsby office. 

Wilkin Chapman LLP is the largest law firm in Lincolnshire and East Yorkshire, providing a wide range of legal services to both businesses and individuals. The Firm achieves regularly department and individual recommendations in the UK's leading legal directories and is ranked 106 in the top 200 UK law firms by turnover.

The Senior Infrastructure Systems Manager will take the lead technical role for network and server infrastructure and third line technical support of business applications across the business. In the absence of the Head of IT, will stand in and manage the Technology department along with the Senior Support Manager and Senior Development Manager.

The job holder will be accountable for investigating and analysing system requirements and developing specifications and then go on to make value judgements around technical specification and costs from suppliers. Ensuring the current infrastructure is maintained and provides the business with a high level of system performance and availability.    

• Strategy – Create and maintain IT server and network strategy in line with the business needs and keeping in best practice for the legal sector.

• Ensure server and network technology is maintained and in line with agreed strategies and policies. This should be in line and comply with, legislation and standards relevant to the organisation.

• Development – To manage the further development and implementation of large-scale projects such as infrastructure refresh, database (SQL) upgrade, new printer system etc.

• Manage the day to day operations of IT systems, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and monitored to ensure deadlines, budgets and service levels are met and results delive

• Supply management – Manage the relationships with (and between) external agencies and suppliers, ensuring contracts and services supplied as agreed on-time, on-budget and to agreed specification. Ensuring cost effective and appropriate procurement and contractual arrangements.

• Management – Manage on a day-to-day basis any staff involved in the infrastructure and networks, ensuring monthly 1-2-1 are carried out, annual appraisals are completed to continually improve performance and leading the team to achieve the stated goals.

• Business continuity – Ensure backups are taken as per agreed schedules and contribute to DR plans for the business.

• Analyse log files and investigate and correct or record errors that are discovered.

• Ensure backup processes function correctly and backup all data as per the policies.

• Become an expert in the Legal specific software we utilise as a business.

• Configure, manage and maintain network and router devices such as layer 2 and 3 switches and network firewalls.

• Develop and maintain scripts and programs that automate repetitive tasks and data transfer as and when required.

• Clearly document features systems and processes and ensure that relevant knowledge is passed on to others in the team.

• Ensure that helpdesk tickets that are escalated to the Infrastructure team are investigated promptly and closed at the earliest opportunity.

• Ensure regularly scheduled technical tasks are accomplished on time.

• Monitor industry trends, technologies, and standards.

• Research, recommend, and apply new technologies as they emerge.

• Provide out of hours support as and when is required by the business in line with Out of hours support policy.

• Perform other related duties as assigned.

• Develop good working relationships with the members of the IT team and the wider business.

  *Note: the successful applicant will be expected to take part in a rota system for out of hours support (7am to 9pm). Also, we have a rota system for working between 9am to 5pm and 10am to 6pm.

The successful candidate will be able to demonstrate a high level of technical ability and knowledge. This may be via qualifications such as Microsoft and Cisco type certification or via experience doing similar jobs previously. Please list any relevant qualification on your application.

To be considered for this role you need a high level working knowledge of most of the following:

• Internet protocols, VPN and Firewalls.

• VMware, Vmotion or similar virtualization technology.

• Veeam backup software or similar

• Network storage

• Support of network print systems and servers.

• Network trouble shooting, monitoring, and maintenance tools and techniques.

• Web technologies such as Microsoft IIS and TomCat.

• Encryption and certificates.

• Group policy, Active Directory and LDAP integration.

• WAN’s, LAN’s, MPLS, ADSL

• DHCP and DNS management

• Citrix thinclient technology

• SQL servers and SQL query language.

• IP Telephony such as Mitel 3300 or similar

• Office 365 services including SharePoint and Exchange.

• Microsoft Operating software (Microsoft Server 2008, 2012 & 2016 ,Microsoft Windows 7/8/10)

• Microsoft Office 2007, 2010, 2013 & 2016

• Mobile device management (mdm)

• Cisco networking switches including configuration changes

• Team player and strong organisational cultural fit

• Committed and enthusiastic

• Understanding and adoption of the Firm’s values and behaviours.

Wilkin Chapman is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences.

Our Values

All that we do is shaped by our five values: Service, Teamwork, Approachability, Innovation and Commitment to achieving results. These values are the bedrock of Wilkin Chapman, they define who and what we are - they underpin everything that we do. For more information on our values, please click here.

If you have any queries regarding this position, please contact recruitment@wilkinchapman.co.uk.