IT Apprentice

An excellent opportunity has arisen for an IT Apprentice to join the IT department in our Grimsby office.

Wilkin Chapman LLP is the largest law firm in Lincolnshire and East Yorkshire, providing a wide range of legal services to both businesses and individuals. The Firm regularly achieves department and individual recommendations in the UK's leading legal directories and is ranked 106 in the top 200 UK law firms by turnover.

The role will involve providing a proactive and responsive helpdesk and desk side support service on key network systems, mobile devices and applications for all staff within the organisation and maximising staff satisfaction with the overall level of IT support and IT training in the company. 

The role will be offered initially on a fixed term basis of 13 months.

• Providing internal helpdesk services, via desk side and remote support, for resolution of software, hardware or network issues in line with internal service level agreements.

• Undertaking a range of administrative duties including word processing, mail merge, production and maintenance of excel spreadsheets, photocopying, filing, scanning and other similar administrative tasks as directed.

• Answering telephone enquiries and routine correspondence including emails.

• Supporting users with the fleet of corporate mobile devices.

• Setting up, moving and changing work stations.

• Maintenance and configuration of Active Directory and other appropriate third-party applications.

• Resolving IT tickets and updating the outcomes.

• Maintaining a high level of confidentiality at all times.

• Providing excellent customer service at all times.

• Maintaining the IT Asset Register.

Ideally working towards an IT qualification or have a good working knowledge of IT at home.

Successful applicants must be able to demonstrate:

• A proven ability to be able to work accurately and under pressure

• An ability to show initiative and establish positive working relationships with colleagues

• Excellent communication skills

• Excellent organisation and administration skills

• Keen attention to detail.

• Understanding and adoption of the Firm’s values and behaviours.

Wilkin Chapman is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences.  We are an armed forces friendly employer.

Our Values

All that we do is shaped by our five values: Service, Teamwork, Approachability, Innovation and Commitment to achieving results. These values are the bedrock of Wilkin Chapman, they define who and what we are - they underpin everything that we do. For more information on our values, please click here.

If you have any queries regarding this position, please contact recruitment@wilkinchapman.co.uk.