Document Production Specialist

An excellent opportunity has arisen for a Document Production Specialist to join the Document Production Services team (DPS). A full time person is preferred, however we would be willing to consider part time / job share.

Wilkin Chapman LLP is the largest law firm in Lincolnshire and East Yorkshire, providing a wide range of legal services to both businesses and individuals. The Firm regularly achieves department and individual recommendations in the UK's leading legal directories and is ranked 106 in the top 200 UK law firms by turnover.

The ideal candidate will deliver a high quality, efficient and comprehensive document production service to fee earners across all departments and locations with a focus on excellent customer service and continuous improvement.

You will work alongside a team of document production specialists utilising advanced skills to support fast, accurate and enhanced document production through effective use of the appropriate tools and innovative technology adopted by the Firm.

Produce all work to the highest standards of accuracy within strict deadlines, including:

• Creating, formatting and updating a wide range of correspondence, documents, reports, emails, attachments from a variety of sources, adhering to the house style and utilising the appropriate templates and tools to ensure efficiency, accuracy and consistency.
• Converting documents across various packages into house style using firm templates.
• Troubleshooting textural, graphic and printing issues across all packages.
• Accurately interpreting complex fee earner briefs and producing documents within the required timescales, seeking clarification when necessary.
• Proofreading and quality checking all work to ensure that completed documents are delivered accurately and to an appropriate high standard.  Ensuring all edits have been inserted and make logical and grammatical sense.
• Adhering to working practices for the function.
• Ensuring own technical skills are maintained and updated, including developing and extensive knowledge of the firm’s document templates and practice areas.
• Big Hand transcription.
• Liaising with Team Leader/Fee Earners and Secretaries as appropriate in relation to document production matters and queries.
• Effectively managing workloads to ensure all deadlines met.

Successful applicants must be able to demonstrate:

• Advanced level of skill in all MS Office packages and Liberate.
• Intermediate experience of Nitro Pro.
• Excellent customer service skills.
• Strong communication skills both written and oral.
• The ability to plan and prioritise workload and work fast and accurately and meet deadlines under pressure.
• Flexible and proactive approach.
• Committed to personal development.
• Compliance experience in Data Protection and GDPR.
• Proven experience in the role of document production from a variety of sources.
• Collaborative working within a small team.
• Exceptional attention to detail utilising strong administrative and document production skills
• Proven problem solving and troubleshooting skills.
• Understanding and adopting the Firm’s values and behaviours.

Wilkin Chapman is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences.  We are an armed forces friendly employer.

Our Values

All that we do is shaped by our five values: Service, Teamwork, Approachability, Innovation and Commitment to achieving results. These values are the bedrock of Wilkin Chapman, they define who and what we are - they underpin everything that we do. For more information on our values, please click here.

If you have any queries regarding this position, please contact recruitment@wilkinchapman.co.uk.