Reception Supervisor

Closing date: 23/04/2021
Term: Permanent
Working hours: Full-time
Department: Facilities
Location: Grimsby

An excellent opportunity has arisen for a Reception Supervisor to join the Facilities department in our Grimsby office.

The Firm

Wilkin Chapman LLP is the largest law firm in Lincolnshire and East Yorkshire, providing a wide range of legal services to both businesses and individuals. The Firm regularly achieves department and individual recommendations in the UK's leading legal directories and is ranked 106 in the top 200 UK law firms by turnover.

The Role

The main responsibilities will include providing a professional first point of contact, both face to face and over the telephone, whilst being responsible for the day-to-day supervision of all reception staff, post room / facilities assistants, ensuring all functions are carried out in accordance with agreed procedures and protocols and timescales. Promote a harmonious and professional atmosphere in the public facing role.

Duties will include
  • Inducting and training of new staff to agreed standards.
  • Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required.
  • Deal with more complex enquiries from customers and stakeholders including formal complaints relating to reception functions.
  • Continually assess and evaluate systems and quality, recommending changes and improvements to the systems as appropriate.
  • Manage day-to-day issues that may arise within the team.
  • Regularly evaluate quality of individual and team performance.
  • Carry out annual appraisal (and mid year updates) with all staff.
  • Hold monthly team meetings.
  • Ensure events are adequately resourced and organised in respect of lunches, seating etc.
  • Deal with general public enquiries from customers (and others).
  • Take messages and pass on to relevant person.
  • Stationary and catering stock audits and ordering.

The ideal candidate for this position will possess excellent communication skills and IT skills, to include Microsoft Outlook and Teams.

Previous reception or customer service experience is essential, preferably at supervisory level.

Ideally, candidates will also have experience of:

  • Switch Board operation
  • Undertaking reviews
  • Understanding of Apprenticeship schemes
Skills Required

Successful applicants must be able to demonstrate:

  • A positive attitude
  • Willingness to learn
  • A clear and confident communicator
  • Have a problem solving approach to work
  • Ability to remain calm and assured under pressure
  • Ability to use tact and discretion, and an understanding of the need for confidentiality
  • Understanding and adopting the Firm’s values and behaviours.
Equal Opportunities

Wilkin Chapman is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences.  We are an armed forces friendly employer.

Our Values

All that we do is shaped by our five values: Service, Teamwork, Approachability, Innovation and Commitment to achieving results. These values are the bedrock of Wilkin Chapman, they define who and what we are - they underpin everything that we do. For more information on our values, please click here.

If you have any queries regarding this position, please contact